Customer Success Specialist
3 days ago
We are seeking a highly skilled Customer Success Manager to join our team at TriSearch. As a key member of our organization, you will be responsible for ensuring the success of our media producers and publishers by providing timely and effective support.
Key Responsibilities:
- Onboard new producers and publishers, ensuring a seamless integration with our platform.
- Provide technical solutions to media producers, addressing their questions and issues in a timely manner.
- Collaborate with Sales, Account Management, Tech Support, and Development Teams to ensure customer inquiries are communicated and executed efficiently.
- Develop and implement a success protocol to guarantee timely resolution of customer inquiries.
About Our Client:
Our client is a pioneering Online Video Platform (OVP) that enables media producers to upload, manage, and distribute live-streams and on-demand media to major app stores and streaming platforms. With a strong presence in the online video space, our client has received numerous awards and recognition for its innovative solutions.
What We Offer:
- Competitive hourly pay
- 401(k) matching
- Dental and health insurance
- Paid time off
- Retirement plan
- Vision insurance
Location:
Our client is located in beautiful Charlotte, NC, offering a great work-life balance and opportunities for growth and development.
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