Automotive Operations Manager

4 days ago


Sacramento, California, United States Stress Free Inc Full time

Company Overview

At Stress Free Inc, we're redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is to make auto care a stress-free, trustworthy experience for everyone.

Job Description

We're seeking an energetic, positive-minded Assistant Store Manager who embraces challenges with enthusiasm and prioritizes guest satisfaction above all else. The ideal candidate will supervise and guide a team of automotive technicians, ensuring efficient workflow and adherence to quality standards.

Responsibilities

  • Supervising and guiding a team of automotive technicians, ensuring efficient workflow and adherence to quality standards.
  • Performing advanced diagnostic tests and repairs on vehicles, serving as a mentor and resource for junior technicians.
  • Providing technical guidance and training to enhance the skills and capabilities of team members.
  • Collaborating closely with service advisors to ensure clear communication and understanding of customer vehicle concerns.
  • Overseeing the scheduling of repairs and maintenance jobs to optimize shop productivity and meet customer expectations.
  • Ensuring compliance with all safety protocols and regulations, maintaining a clean and organized work environment.
  • Conducting performance evaluations and providing constructive feedback to team members.
  • Resolving escalated customer issues and ensuring high levels of customer satisfaction.
  • Keeping abreast of industry trends and advancements in automotive technology.

Requirements

  • Prior experience as an Automotive Mechanic/Technician demonstrating strong knowledge of automotive systems and components.
  • Strong leadership and managerial skills with the ability to motivate and develop a team.
  • Valid driver's license & clean driving record.
  • Excellent problem solving and diagnostic skills.
  • Attention to detail and ability to work in a fast-paced environment to meet or exceed hourly goals.


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