Customer Service Representative
4 weeks ago
Customer Service Representative Job Description
At U-Haul, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:
- Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
- Use U-Scan technology to manage rentals and inventory, ensuring accurate and efficient transactions.
- Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
- Clean and inspect equipment on the lot, maintaining a high level of quality and cleanliness.
- Answer customer questions and educate them on U-Haul products and services.
- Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
Requirements:
- Valid driver's license and ability to maintain a good driving record.
- High School Diploma or equivalent.
- Availability to work afternoon shifts, weekends, and holidays.
Work Environment:
The work environment is fast-paced and dynamic, requiring flexibility and adaptability. The Customer Service Representative will work in a team environment, collaborating with colleagues to achieve common goals and objectives.
Physical Demands:
The work requires moderate physical exertion, including standing for long periods, moving around the office and outdoors, and lifting equipment weighing up to 50 pounds.
Benefits:
- Career stability and opportunities for advancement.
- Valuable on-the-job training and education.
- Competitive compensation and benefits package.
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
- Paid holidays, vacation, and sick days if eligible.
- 401k and stock options.
- 24-hour physician available for kids.
- Health insurance & Prescription plans if eligible.
- Dental & Vision Plans.
- Subsidized gym/ membership if eligible.
- Business and travel insurance.
- YouMatter EAP program.
- LifeLock identity Theft.
- Critical Illness/Group Accident.
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