IT Support Specialist
1 week ago
We are seeking a highly skilled IT Support Specialist to join our team at TCC Technology. As an IT Support Specialist, you will be responsible for resolving computer-related issues for our clients across various industries.
Responsibilities:
- Provide remote and on-site support to clients, utilizing troubleshooting skills to resolve problems efficiently.
- Install and maintain technology equipment, including computers, printers, projectors, audio systems, security cameras, phones, software, and peripherals.
- Facilitate warranty replacement parts for customer equipment and communicate with vendors regarding network equipment, computers, software acquisition, and repair.
- Research new methodologies and products to better serve customers.
- Document daily job procedures and maintain detailed records of customer networks.
- Make recommendations to team members to solve problems and irregularities in work requirements.
- Participate in personal and professional development and maintain knowledge of current and new technologies offered by the company.
- Comply with company policies and health and safety guidelines.
Qualifications and Education Requirements
Requirements:
- One year of experience managing and maintaining IT systems.
- High School Diploma or equivalent.
Preferred Skills
Skills:
- Experience with Windows and/or Mac Desktop and Servers and network systems.
- Microsoft Certifications a plus.
Compensation and Benefits
Estimated Salary: $45,000 - $60,000 per year, depending on experience.
Benefits:
- Health Insurance.
- Paid Time Off.
- Mileage Reimbursement.
About TCC Technology
TCC Technology is an IT Support company providing thoughtful technical support and solutions to customers throughout Northeast Ohio. We have been serving our community for over 20 years, working with a wide spectrum of industries and businesses of all sizes.
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