IT Support Specialist

1 week ago


Westlake, Ohio, United States TCC Technology Full time
Job Title: IT Support Specialist

We are seeking an experienced IT Support Specialist to join our team at TCC Technology, a leading provider of IT solutions in Northeast Ohio. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our clients' technology infrastructure.

Salary: $55,000 - $65,000 per year

About the Job

  • Provide technical support and assistance to clients via phone, email, and on-site visits.
  • Troubleshoot and resolve computer-related issues, including hardware and software problems.
  • Install and maintain technology, including computers, printers, projectors, and other equipment.
  • Facilitate warranty replacement parts for customer equipment and communicate with vendors regarding network equipment, computers, and software acquisition.
  • Document daily job procedures and maintain detailed records of customer networks.
  • Make recommendations to other team members to solve problems and irregularities in work requirements.

Qualifications and Education

  • One year of experience managing and maintaining IT systems.
  • High School Diploma or equivalent.

Preferred Skills

  • Experience with Windows and/or Mac Desktop and Servers and network systems.
  • Microsoft Certifications a plus.

Benefits

  • Health Insurance.
  • Paid Time Off.
  • Mileage Reimbursement.

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