Accounts Receivable Specialist
4 weeks ago
About the Role:
As a key member of our team, you will play a crucial role in collecting debt via telephone in a call center environment. You will establish rapport with merchants to overcome objections and secure payment of the debt.
Responsibilities:
* Recover overdue payments on accounts
* Collect via telephone in a call center environment manually or utilizing an automatic telephone dialing system, to contact merchants in regard to their outstanding accounts
* Work with debtors to establish repayment plans and encourage alternative payment solutions
* Collect in compliance with all applicable regulations and internal performance standards to meet or exceed personal and/or departmental objectives
* Address customer issues and complaints related to billing
* Establish rapport with merchant to overcome objections and negotiate payment of the debt
* Document all discussions and actions in a tracking system or database
Requirements:
* High School Diploma or equivalent
* Minimum of two years of customer service experience, preferably in a collection, call center or sales environment
* Knowledge of applicable laws related to the debt collection industry
* Experience with computer systems
* Must have an excellent work history with a strong record of job stability
Preferred Qualifications:
* Previous work experience in industries ranging from bank collections, credit card collections, mortgage collections, medical collections, commercial collections, etc.
* Ability to negotiate repayment plans effectively
* Strong problem-solving skills to resolve billing issues
* Proficiency in MS Office and data base management
About Fiserv:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired CompaniesTM" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.
Our Commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
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