Current jobs related to IT Field Engineer I - Grand Rapids, Michigan - VC3

  • Senior Controls Engineer I

    7 days ago

    Grand Rapids, Michigan, United States Daifuku Intralogistics America Corporation Full time

    Job SummaryThe Senior Controls Engineer I at Daifuku Intralogistics America Corporation designs control systems for industrial material handling solutions. This includes developing specifications, device layout drawings, control schematics, PLC logic, and solutions that deliver exceptional customer value. The successful candidate will work closely with the...

  • IT Field Engineer

    2 weeks ago

    Grand Rapids, Michigan, United States VC3 Full time

    Job DescriptionAt VC3, we're seeking a highly skilled IT Field Engineer to join our team. As a key member of our technical support team, you'll be responsible for providing expert-level technical assistance and support to our clients. This role requires a strong understanding of IT infrastructure, network connectivity, and software applications.Key...

  • Field Technician I

    2 weeks ago

    Grand Rapids, Michigan, United States MasTec Communications Group Full time

    OverviewMasTec Communications Group is a leading provider of infrastructure solutions, and we're seeking a skilled Field Technician I to join our team. As a Field Technician I, you will play a critical role in maintaining and operating our infrastructure, ensuring the highest level of quality service to our customers and communities.ResponsibilitiesProvide...

  • Supplier Quality Engineer I

    2 weeks ago

    Grand Rapids, Michigan, United States California Closets Corporate Full time

    Job SummaryCalifornia Closets Corporate is seeking a highly skilled Supplier Quality Engineer I to support the company's quality management initiatives. This role will be responsible for ensuring the quality of purchased materials and components, collaborating with suppliers to resolve quality issues, and implementing process improvements to enhance product...

  • Controls Commissioning Engineer I

    7 days ago

    Grand Rapids, Michigan, United States TGW Logistics Group Full time

    Job SummaryTGW Logistics Group is seeking a skilled Controls Commissioning Engineer I to join our team. As a key member of our Controls Commissioning Group, you will be responsible for the design and integration of controls systems for industrial material handling solutions and production lines.Key ResponsibilitiesProgrammable Logic Controllers (PLCs) and...

  • Telecommunications Field Engineer

    4 weeks ago

    Grand Rapids, Michigan, United States Partners In Action, Inc. Full time

    Job Title: Telecommunications Field EngineerWe are seeking a highly skilled Telecommunications Field Engineer to join our team at Partners In Action, Inc. As a Telecommunications Field Engineer, you will be responsible for conducting field reviews, investigations, and reporting on telecommunications systems. You will also assist with leading construction...

  • Field Engineer 4

    2 weeks ago

    Grand Rapids, Michigan, United States ThreePDS Inc. Full time

    Job Title: Field Engineer 4We are seeking a skilled Field Engineer 4 to join our team at ThreePDS Inc. in Kentwood, MI. As a Field Engineer 4, you will be responsible for repairing laptops and desktops in the metro area.Key Responsibilities:Repair laptops and desktops, including replacing hard drives, motherboards, and keyboards.Perform whole unit swaps,...

  • Field Technician I

    2 weeks ago

    Grand Rapids, Michigan, United States MasTec Communications Group Full time

    OverviewMasTec Communications Group is a leading provider of telecommunications infrastructure services. We are seeking a highly skilled and safety-minded Field Technician I to join our team.ResponsibilitiesProvide support in the maintenance and operation of generators, HVAC, and telecommunication site infrastructures.Read and understand customer detail...

  • Field Engineer 4

    2 weeks ago

    Grand Rapids, Michigan, United States ThreePDS Inc. Full time

    Job Title: Field Engineer 4We are seeking a skilled Field Engineer 4 to join our team at ThreePDS Inc. in Kentwood, MI.Job Summary:This is a field-based position that requires the ability to travel to various locations in the metro area to repair laptops and desktops. The ideal candidate will have hands-on experience with laptop and desktop break-fix, as...

  • RF Field Engineer Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Collabera Full time

    Job Title: RF Field EngineerCollabera is seeking a skilled RF Field Engineer to join our team in the Utilities Industry.Job Summary:We are looking for a highly motivated and experienced RF Field Engineer to work on a 5-year contract. The successful candidate will be responsible for installing, maintaining, and troubleshooting RF systems in the Grand Rapids,...

  • Astronics Field Service Engineer

    2 weeks ago

    Grand Rapids, Michigan, United States Astronics Full time

    Astronics Field Service EngineerAs a Field Service Engineer at Astronics, you will play a critical role in providing high-level customer support for the installation and maintenance of In-Flight Entertainment and Cabin Management Systems (IFE/CMS) onboard private, government, and commercial aircraft. Your primary responsibilities will include serving as the...

  • Astronics Field Service Engineer

    1 month ago

    Grand Rapids, Michigan, United States Astronics Full time

    Astronics Field Service EngineerAstronics is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing high-level customer support through on-site installation support, diagnoses, troubleshooting, service, and training to customers.Key Responsibilities:Serve as the primary point of...

  • Field Engineering Project Specialist

    7 days ago

    Grand Rapids, Michigan, United States German American Chambers Of Commerce Full time

    Our client company, a leading German-based manufacturing company, is seeking a highly skilled Field Service Engineer to join their US subsidiary. As a key member of the team, you will be responsible for machine installation, programming, electrical work, and providing exceptional customer service.The ideal candidate has a specialization in PLC programming,...

  • Astronics Field Service Engineer

    2 weeks ago

    Grand Rapids, Michigan, United States Astronics Full time

    Job SummaryAstronics is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing high-level customer support through on-site installation support, diagnoses, troubleshooting, service, and training to customers.Key ResponsibilitiesServe as the primary point of contact for assigned...

  • RCIS Crop Claims Field Adjuster I

    4 weeks ago

    Grand Rapids, Michigan, United States Zurich Insurance Company Ltd. Full time

    RCIS Crop Claims Field Adjuster IZurich is seeking a highly skilled RCIS Crop Claims Field Adjuster I to join our Rural Community Insurance Services (RCIS) team. As a leading crop insurance provider in the U.S., RCIS offers insurance protection in all 50 states through a national network of about 3,600 licensed agents. Our team is dedicated to protecting...

  • Senior RF Field Engineer

    5 days ago

    Grand Rapids, Michigan, United States Collabera Full time

    Job Summary:We are seeking a highly skilled Senior RF Field Engineer to join our team at Collabera. As a key member of our Wireless Connectivity Team, you will be responsible for the installation, support, and maintenance of end-user land mobile radio equipment, radio infrastructure, cellular modem equipment, cellular booster infrastructure, satellite...

  • Field Service Radiology Engineer Senior

    2 weeks ago

    Grand Rapids, Michigan, United States Spectrum Health Full time

    About the RoleThis position involves frequent travel throughout Grand Rapids and West Michigan, primarily to perform preventative and corrective maintenance on high-level diagnostic and therapeutic imaging equipment.Key ResponsibilitiesPerform PM and CM of imaging equipment, including CT, MRI, nuclear medicine, ultrasound, angiography, cardiovascular, and...

  • Field Service Engineer

    2 weeks ago

    Grand Rapids, Michigan, United States Agilent Full time

    Job DescriptionAs a Field Service Engineer at Agilent, you will play a critical role in helping our customers solve complex issues and overcome technical challenges. Your expertise will enable scientists to make groundbreaking discoveries that enhance the quality of life.Through your work, you will deliver insights and provide support that keeps labs running...

  • RF Field Engineer Position

    5 days ago

    Grand Rapids, Michigan, United States Collabera Full time

    Job Summary: We are seeking an experienced RF Field Engineer to join our Wireless Connectivity Team at Collabera. The successful candidate will be responsible for installing, supporting, and maintaining end-user land mobile radio equipment, radio infrastructure, cellular modem equipment, and other related technologies in the Northern Lower Peninsula of...

  • Diesel Mechanic/Technician I

    4 weeks ago

    Grand Rapids, Michigan, United States Penske Truck Leasing Full time

    About the JobPenske Truck Leasing is seeking a skilled Diesel Mechanic/Technician I to join our team. As a Diesel Mechanic/Technician I, you will be responsible for performing routine maintenance and repairs on diesel engines and other heavy-duty equipment.ResponsibilitiesPerform routine maintenance and repairs on diesel engines and other heavy-duty...

IT Field Engineer I

2 months ago

Grand Rapids, Michigan, United States VC3 Full time
Job Description

**About VC3**

VC3 is a leading provider of IT services, dedicated to delivering exceptional results to our clients. Our team of experts is committed to providing top-notch technical assistance and support to ensure our clients' success.

**Job Summary**

We are seeking a highly skilled and motivated IT Field Engineer I to join our team. As a key member of our technical support team, you will be responsible for providing mid-level technical assistance and support to our clients. This role requires a strong understanding of IT infrastructure, network connectivity, and technical standards.

**Key Responsibilities**

  • **Understand and Follow VC3's Technical Standards**: You will be responsible for maintaining a deep understanding of VC3's technical standards and processes, and ensuring that you adhere to them in your daily work.
  • **Provide Technical Support**: You will provide technical support to our clients, including troubleshooting and resolving issues related to network connectivity, hardware, and software.
  • **Drive to Client Sites**: You will drive to client sites as required, maintaining a valid driver's license and business-class insurance for your vehicle.
  • **Set Up New Hardware and Software**: You will set up new computer hardware, software, and peripherals for our clients.
  • **Train and Educate Clients**: You will train and educate our clients on technical standards and best practices.
  • **Troubleshoot and Resolve Issues**: You will troubleshoot and resolve issues related to customer line-of-business applications, network connectivity, and technical standards.
  • **Identify Recurring Issues**: You will identify recurring issues and initiate problem tickets for them.
  • **Make Recommendations**: You will make recommendations for improvements to supported hardware and software.
  • **Engage with Remote Teams**: You will engage with remote technicians, vendors, and client subject matter experts as needed during the troubleshooting process.

**Additional Responsibilities**

  • **Maintain Accurate Timesheets**: You will maintain accurate and real-time timesheets, recording complete and accurate notes of troubleshooting and communication with clients.
  • **Receive Mentoring and Feedback**: You will receive mentoring and feedback from peers and others.
  • **Escalate Complicated Issues**: You will escalate complicated issues to a more senior resource or other appropriate teams.
  • **Participate in Team Meetings**: You will actively participate in team huddles, L10 meetings, one-on-one meetings, and other team meetings.
  • **Create and Update Documentation**: You will create and update documentation when changes occur or discoveries are made.
  • **Educate Users**: You will educate users on process, hardware, and software.
  • **Answer Incoming Calls**: You will answer incoming service desk phone calls and chats when not at a client site.
  • **Attend Training and Team Meetings**: You will attend monthly training and team meetings as required.
  • **Participate in On-Call Rotation**: You will participate in the on-call rotation (1 week every 3-4 months).

**Requirements**

  • **KPI Goals**: You must have consistently met KPI goals in Service Technician I or II roles.
  • **Technical Experience**: You must have 1-2 years of relevant technical experience or 6 months of experience in Service Technician I or II roles at VC3.
  • **Certifications**: Microsoft 365 or Azure certifications are highly desired.
  • **Problem-Solving Skills**: You must have good problem-solving and decision-making skills, with the ability to understand and analyze complex issues.
  • **Self-Motivation**: You must be self-motivated, detail-oriented, highly organized, and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.
  • **IT Experience**: You must have at least 2 years of relevant IT experience fully supporting and building customer environments.
  • **Technical Skills**: You must have at least 2 years of experience managing and working with the following technologies: Windows Client Operating Systems (7, 8, 10, 11), Windows Server, Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, DNS, Wireless network performance and accessibility, Remote access technologies including VPN, RDS, and Citrix, Operating systems on servers, desktops, and laptops, Common peripherals such as printers.

**Additional Information**

  • **Travel Requirements**: You must be willing to travel frequently, often during the day.
  • **Work Schedule**: You must participate in a paid 7×24 rotation, working scheduled hours after hours and on weekends.
  • **Background Checks**: You will be subject to a criminal, credit, and department of motor vehicles background check, and must meet eligibility requirements for access to classified information.
  • **Benefits**: VC3 offers great benefits, including national health insurance coverage with two plan options, FSA (flexible spending account) for health and/or dependent care, HSA (health savings account), vision and dental plans for you and your dependents, 100% company-paid basic life and long-term disability insurance, 401k with a company match, and more.