Resident Services Coordinator
1 week ago
We are seeking a highly motivated and compassionate Resident Services Coordinator to join our team at Mutual Housing California. As a key member of our Resident Services team, you will play a vital role in connecting our residents with opportunities and resources to advance their well-being and stability.
Job Summary:The Resident Services Coordinator will provide direct assistance to residents, including support with public benefits, housing stability, and individualized opportunities. You will also work collaboratively with property management and on-site case management to support positive outcomes.
Key Responsibilities:- Provide individualized resident assistance, including support with applying and/or maintaining public benefits, maintaining housing stability, and seeking individually identified opportunities.
- Support residents with concerns about the property and neighbors, including mediation, crisis intervention, housekeeping issues, and housing re-certifications.
- Develop and maintain a service provider referral network, referring residents to address needs not covered by our team and following up on progress.
- Host service partners relevant to resident needs at resident meetings or through group workshops.
- Provide good customer service, acting courteously, compassionately, and responsively to all residents.
- High school diploma or GED required.
- Minimum of two years of experience in basic social service delivery, with preference for experience in property-based social services.
- Experience and proficiency in working in diverse, low-income communities with cultural competency and sensitivity, and inclusive practices.
- Language skill other than English preferred but not required.
- Demonstrates a positive attitude, respect, and rapport with colleagues.
- Basic knowledge of Microsoft Office.
- Competitive hourly wage of $22.50.
- Generous benefits package, including medical, dental, vision, life insurance, and employee assistant program.
- Optional life, long-term disability, critical illness, identity theft protection, and accident insurance.
- Generous paid time off, including 16 paid holidays, including the week between Christmas and New Years.
- Thank You Fridays: work to 2:00pm; paid through 5:00pm each Friday.
- 401K Retirement Plan with employer match up to 6% after 6 months of service.
Mutual Housing California is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.
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