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Business Operations Manager

2 months ago

Jacksonville, Florida, United States Midas - PGW Full time
Job Overview

We are seeking a skilled leader to oversee the daily operations of our service center. As a key member of our team, you will be responsible for ensuring exceptional customer service, managing employee performance, and driving business growth.

Key Responsibilities
  • Customer Service: Deliver outstanding customer experiences by listening to their needs, providing accurate estimates, and ensuring timely completion of services.
  • Employee Management: Recruit, train, and motivate a high-performing team, ensuring they have the necessary tools and resources to excel in their roles.
  • Operations Management: Oversee all aspects of service center operations, including inventory management, scheduling, and payroll.
  • Financial Management: Analyze financial performance, identify areas for improvement, and implement strategies to drive revenue growth.
  • Strategic Planning: Collaborate with senior leadership to develop and implement business strategies, ensuring alignment with company goals and objectives.
Requirements
  • Proven experience in a leadership role, preferably in the automotive repair industry.
  • Excellent communication and interpersonal skills.
  • Ability to analyze financial data and make informed business decisions.
  • Strong problem-solving and strategic thinking skills.