Quality Assurance Specialist
5 days ago
Job Summary
We are seeking a Quality Assurance Specialist to join our team at YoungWilliams. The successful candidate will be responsible for reviewing calls to ensure that our quality and efficiency standards are met.
Key Responsibilities
- Review cases to ensure compliance with federal and state guidelines
- Assist in monitoring the quality assurance review process
- Deliver training to new and existing project staff
- Work with project district managers and supervisors to identify training needs
- Provide effective leadership for team members
- Navigate multiple computer screens to provide accurate information to inquiring parties
- Maintain confidentiality of all information contained in the state computer system
- Practice excellent telephone and communication skills
- Provide accurate information to the public and other child support staff
- Answer calls as needed
Requirements
Associate's degree or equivalent work experience
Health and human services experience preferred, but not required
Knowledge of child support enforcement is desired
Preferred Skills
Previous experience in a fast-paced office environment
Excellent written and spoken communication skills, time management skills, and organization skills
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