Front Desk Representative

1 month ago


Livonia, Michigan, United States Towneplace Detroit Livonia Full time

Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Towneplace Detroit Livonia. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.

Responsibilities:

  • Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Front Desk Operations: Operate the front desk computer system, handle check-ins and check-outs, and maintain accurate records.
  • Guest Services: Provide guests with information about hotel services, facilities, and local attractions, and assist with requests and concerns.
  • Communication: Maintain effective communication with guests, colleagues, and other departments to ensure seamless service delivery.
  • Problem-Solving: Anticipate, prevent, and resolve guest and internal issues in a professional and courteous manner.

Requirements:

  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office suite.
  • Personal Qualities: Positive attitude, strong work ethic, and a desire to deliver exceptional customer service.

What We Offer:

  • Competitive Pay and Benefits: We offer a competitive salary and benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, and a 401(k) retirement plan.
  • Opportunities for Growth: We are committed to helping our employees grow and develop their careers, with opportunities for advancement and professional development.
  • Work-Life Balance: We understand the importance of work-life balance and offer a flexible schedule to ensure our employees can maintain a healthy balance between work and personal life.


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