Customer Service Operations Manager
2 weeks ago
Service Advisor – Automotive
We are seeking a skilled Service Advisor who excels in delivering exceptional customer service. The ideal candidate will be responsible for welcoming clients, organizing appointments, and serving as the communication bridge between customers and service technicians. If you possess the ability to ensure customers feel valued and assured that their requirements are being addressed, this position may be an excellent fit for you.
Key Responsibilities
- Welcome customers to the service department with professionalism and courtesy—your demeanor is crucial
- Understand customer needs and effectively communicate repair requirements to technicians
- Promote additional services using a respectful and integrity-driven approach
- Provide precise estimates for repairs and maintenance
- Follow company protocols regarding vehicle care and operation
- Keep customers updated on the status of their repairs
- Manage and sell extended warranty options
- Assess repair quality and confirm the completion of all tasks
- Inform customers when their vehicles are ready for collection
- Discuss repairs and related costs with customers clearly
- Address minor customer inquiries and concerns
- Keep the Service Manager informed of any issues or potential challenges
- Maintain Customer Satisfaction Index (CSI) scores in line with company standards
Compensation
Compensation is determined by experience and is competitive with industry standards.
Benefits
We offer a comprehensive benefits package that includes medical, vision, and dental insurance, a 401K retirement savings plan, vacation time, holiday and sick leave, and company-sponsored continuing education and training. Our organization is committed to equal employment opportunities for all employees, hiring, training, promoting, and compensating individuals based on their skills and potential for growth, without discrimination based on race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable laws.
About Our Company
John O'Neil Johnson Motor Company is dedicated to providing our clients with an exceptional automotive experience characterized by professionalism, integrity, and enthusiasm. We strive to make our company the premier workplace, which in turn allows us to offer the best service to our customers.
Our comprehensive services include the sale of new and pre-owned vehicles, replacement parts, vehicle maintenance, warranty services, paint and collision repairs, as well as the arrangement of extended warranty contracts, financing, and insurance for our customers.
We are looking for motivated individuals who are passionate about delivering an outstanding automotive experience with professionalism, integrity, and enthusiasm.
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