Clevelander Lead Host

6 days ago


Miami Beach, Florida, United States Clevelander Ocean LP Full time
Job Overview

Clevelander Ocean LP is seeking a highly skilled and charismatic Lead Host to join our team. As a Lead Host, you will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and representing the Clevelander brand with finesse and professionalism.

Key Responsibilities
  • Guest Experience: Deliver a warm and welcoming first impression to guests, ensuring a positive and memorable experience throughout their visit.
  • Team Leadership: Supervise and train host staff, providing guidance and support to ensure a high level of performance and customer service.
  • Event Coordination: Coordinate seating and guest arrangements for special events and large parties, working closely with event planners to ensure a smooth and enjoyable experience for guests.
  • Brand Ambassador: Serve as a Brand Ambassador for Clevelander, using finesse and good judgment to represent the company's values and standards.
  • Compliance: Maintain and ensure compliance of all policies and procedures, upholding the highest standards of quality and service.
Requirements
  • Knowledge and Skills: Be knowledgeable and helpful about the local area, the hotel, and the hotel services, bar, and restaurant services.
  • Appearance and Attire: Maintain weight and appearance levels consistent with that at time of hire, modeling Clevelander apparel and accessories while greeting guests.
  • Communication: Engage with guests to ensure happiness with the food and beverage services they receive, delivering exceptional service while entertaining in a professional manner.
What We Offer

Clevelander Ocean LP offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a charismatic and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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