Guest Services Representative
2 weeks ago
We are seeking a friendly and professional Guest Services Representative to provide an outstanding experience for every visitor at The Yorktowne Hotel, a Tapestry Collection by Hilton.
Your role will involve welcoming guests, managing their details, issuing keys and room assignments, and addressing any general inquiries to ensure they enjoy a memorable stay.
The ideal candidate possesses excellent communication abilities, a strong work ethic, and a dedication to guest satisfaction.Key Responsibilities
- Welcome, check-in, and check out guests upon their arrival and departure, distribute keys and room assignments, and securely record payment information.
- Handle room reservations in-person, online, and via phone, while responding to inquiries regarding guests' needs, including questions about available accommodations, amenities, pricing, special requests, and loyalty programs.
Record Keeping:
Maintain precise records of all hotel guest account information.
- Collaborate with housekeeping to ensure rooms are prepared for incoming guests.
- Address and resolve customer complaints as necessary.
Qualifications
- High school diploma, GED, or equivalent.
- 1+ year of experience in the hospitality industry or a related field preferred.
- Experience in handling phone inquiries and managing stressful situations.
- Familiarity with Microsoft Office and reservation management systems.
- Strong time management, organizational, customer service, and interpersonal skills.
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