Guest Services Representative

2 weeks ago


York, Pennsylvania, United States The Yorktowne Hotel a Tapestry Collection by Hilton Full time


We are seeking a friendly and professional Guest Services Representative to provide an outstanding experience for every visitor at The Yorktowne Hotel, a Tapestry Collection by Hilton.

Your role will involve welcoming guests, managing their details, issuing keys and room assignments, and addressing any general inquiries to ensure they enjoy a memorable stay.

The ideal candidate possesses excellent communication abilities, a strong work ethic, and a dedication to guest satisfaction.

Key Responsibilities

  • Welcome, check-in, and check out guests upon their arrival and departure, distribute keys and room assignments, and securely record payment information.
  • Handle room reservations in-person, online, and via phone, while responding to inquiries regarding guests' needs, including questions about available accommodations, amenities, pricing, special requests, and loyalty programs.

Record Keeping:
Maintain precise records of all hotel guest account information.

  • Collaborate with housekeeping to ensure rooms are prepared for incoming guests.
  • Address and resolve customer complaints as necessary.

Qualifications

  • High school diploma, GED, or equivalent.
  • 1+ year of experience in the hospitality industry or a related field preferred.
  • Experience in handling phone inquiries and managing stressful situations.
  • Familiarity with Microsoft Office and reservation management systems.
  • Strong time management, organizational, customer service, and interpersonal skills.


  • York, Pennsylvania, United States Springwood Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Springwood Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProvide top-notch customer service to guests,...


  • York, Pennsylvania, United States Hollywood Casino York Full time

    About the RoleWe are seeking a highly skilled and customer-focused Player Services Representative to join our team at Hollywood Casino York. As a key member of our team, you will be responsible for providing exceptional guest service while accurately and efficiently performing patron transactions with cash and cash equivalents.Key ResponsibilitiesProvide...


  • York, Pennsylvania, United States High Steel Structures Full time

    Position Title: Guest Services AssociateJob Category: HospitalityJob Overview:High Steel Structures is a prominent player in the hospitality sector, known for its commitment to excellence in guest service and operational quality.If you are seeking a role that provides opportunities for advancement and values teamwork, consider joining our dedicated team of...


  • York, Pennsylvania, United States rabbittransit Full time

    About the Role:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at rabbittransit. As a key member of our customer service department, you will play a vital role in providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Answer...

  • Guest Room Specialist

    2 weeks ago


    York, Pennsylvania, United States The High Companies Full time

    High Hotels Ltd. is a prominent operator of select-service and extended stay hotels across the region. We are committed to upholding the highest standards in guest service and overall product quality. As a Room Attendant at High Hotels Ltd., your primary responsibility will be to perform routine tasks that ensure the cleanliness and service excellence of the...


  • York, Pennsylvania, United States Rollins Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Rollins. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers via phone, email, and in-person...


  • York, Pennsylvania, United States Bunzl Distribution USA Full time

    Job SummaryBunzl Distribution USA is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...


  • York, Pennsylvania, United States Fort Dearborn Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Fort Dearborn. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and accurate information to customers regarding their purchase orders and...


  • York, Pennsylvania, United States Quaker Steak & Lube Full time

    Job SummaryWe are seeking a skilled and enthusiastic Server to join our team at Quaker Steak & Lube. As a Server, you will be responsible for providing exceptional customer service, ensuring a memorable dining experience for our guests.Key Responsibilities:Customer Service: Provide friendly and attentive service to all guests, ensuring their satisfaction and...


  • York, Pennsylvania, United States Kennebunk Savings Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Sales and Service Representative to join our team at Kennebunk Savings. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients.Key ResponsibilitiesSales: Proficient in the sale and service of deposit and consumer...


  • York, Pennsylvania, United States rabbittransit Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at rabbittransit. As a key member of our customer service department, you will play a vital role in providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Answer...


  • York, Pennsylvania, United States Turtle Bay Full time

    Position Title: Food Service AssociateLocation: Not SpecifiedBenefits: Team rewards, team events, Tronc, team discountAbout Us: We embrace diversity and encourage applications from individuals of all backgrounds. At Turtle Bay, we believe in unity and teamwork.As a Food Service Associate, your responsibilities will include:Being an enthusiastic and lively...


  • York, Pennsylvania, United States ADU, Your Appliance Source Full time

    Job Summary: We are seeking a friendly and welcoming individual to join our team as a Part-Time Saturday Hospitality Representative at ADU, Your Appliance Source.About the Role:Greet clients with a warm and genuine smile, providing a positive first impression of our showroom.Assist with general inquiries and direct guests as needed, ensuring a seamless and...


  • York, Pennsylvania, United States Washluberepair Full time

    Customer Service Representative - Cash Handling SpecialistJoin our team at Washluberepair!We are currently looking for enthusiastic individuals to fill the role of Customer Service Representative at our company. This position is perfect for those who thrive in a dynamic environment and are eager to provide exceptional service.What We Offer:Competitive...


  • York, Pennsylvania, United States Springwood Hospitality Full time

    Position Title: Guest Service AgentImmediate Supervisor: Guest Service Manager or Assistant General ManagerKey Responsibilities:The Guest Service Agent serves as the primary point of contact for guests during their stay, ensuring a seamless experience through effective sales and customer service practices related to guest registrations, reservations, and...


  • York, Pennsylvania, United States Springwood Hospitality Full time

    Position Title: Guest Service AgentImmediate Supervisor: Guest Service Manager or Assistant General ManagerMajor Function:The Guest Service Agent serves as the primary point of contact for guests during their stay, executing sales and customer service responsibilities related to guest registrations, reservations, and revenue collection. This role is...


  • York, Pennsylvania, United States Orrstown Financial Full time

    Job Summary:The Banking Specialist I will serve as a primary representative for the branch in processing paying/receiving transactions for client requests and supporting basic client servicing requests. This position will demonstrate strong client servicing skills, supporting the Bank's core courtesy standards.Key Responsibilities:Engage in basic...


  • York, Pennsylvania, United States The Yorktowne Hotel a Tapestry Collection by Hilton Full time

    We're seeking a highly skilled and professional Hotel Front Desk Agent to deliver exceptional guest experiences at The Yorktowne Hotel, a Tapestry Collection by Hilton. As a key member of our team, you'll be responsible for ensuring seamless check-in and check-out processes, managing guest information, and providing top-notch customer service.Key...


  • York, Pennsylvania, United States High Steel Structures Full time

    Position Title: Guest Services AssociateJob Category: Hospitality ServicesJob Overview:High Steel Structures is a prominent leader in the hospitality sector, operating a range of select-service hotels across multiple states. We are committed to delivering exceptional guest experiences and maintaining superior product quality.If you are seeking a role that...


  • York, Pennsylvania, United States High Steel Structures Full time

    **Job Summary**High Steel Structures is seeking a highly organized and customer-focused Guest Service Representative to join our team at the Hampton Inn by Hilton, York, PA. As a Guest Service Representative, you will be responsible for attending to the needs of guests, ensuring a seamless check-in and check-out experience.**Key Responsibilities:**Respond to...