Senior IT Support Specialist
3 weeks ago
Humacyte, Inc. is a pioneering company in the field of bioengineering, dedicated to improving patient lives and revolutionizing the medical field. Located in Durham, NC, Humacyte develops and manufactures acellular tissues for various therapeutic areas.
Job Summary:
- Administer and support corporate systems and infrastructure
- Work closely with the Associate Director of IT
- Maintain local and wide area infrastructure
- Participate in departmental and cross-departmental projects
Key Responsibilities:
- Ensure IT infrastructure and networking are operational
- Assist in troubleshooting and providing technical support
- Support networks and in-house servers
- Maintain network security and connectivity
- Knowledge of virtualization and networking protocols
- Communicate effectively with end-users and management
- Manage software and OS updates
- Assist with phone system maintenance
- Maintain documentation of procedures
Requirements:
- Minimum of an Associates Degree in related field
- 5-8 years of experience in IT Support
- Strong customer service focus
- Scripting experience is a plus
Benefits:
- Stock Options
- 401k Plan with 4% Match
- Medical, Vision and Dental Plans
- Company Paid Long Term/Short Term Disability
- Company Paid Life Insurance
- Paid Time Off and Holidays
- Paid Parental Leave Policies
Location: San Francisco, California
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