Senior IT Support Specialist
2 days ago
We are a dynamic and collaborative team of IT professionals dedicated to providing exceptional support to our researchers, engineers, and operations specialists. Our team works in a secure, employee-focused, and highly technical environment, ensuring that our diverse team members have the tools they need to work comfortably, securely, and with minimal interruptions.
About the RoleThe IT Support team is responsible for handling tickets, new hire onboarding, onsite helpdesk support, asset deployment, and AV systems. We support a zero-trust security architecture and a suite of SaaS applications. As a senior member of the team, you will work closely with our Security team to secure and update our endpoints and corporate infrastructure, and collaborate with the People team to ensure a smooth and automated onboarding experience for new hires.
You will be responsible for troubleshooting and problem-solving within Mac and macOS environments, ensuring smooth operations for users. You will also have the opportunity to lead or mentor other IT Support staff and orchestrate high-production all-hands events, managing the AV and technical aspects to ensure successful outcomes.
We are looking for a highly skilled and experienced IT professional who is passionate about providing exceptional customer service and has a knack for problem-solving. You should have an intermediate-to-expert understanding of identity provider (IDP) and mobile device management (MDM) solutions, such as AzureAD, Jamf, and Intune, with hands-on experience in administering these systems.
You should also have experience working with collaboration software like Google Workspace, Office 365, Slack, and the Atlassian suite, ensuring seamless integration and support. Additionally, you should have hands-on expertise in implementing and managing AV and telecom systems, including platforms like Google Meet, Microsoft Teams, and Crestron.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or any other legally protected status. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
We are looking for a team member who is passionate about AI and its potential to benefit humanity. If you are a highly skilled and experienced IT professional who is passionate about providing exceptional customer service and has a knack for problem-solving, we encourage you to apply for this exciting opportunity.
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