Client Services Representative

2 weeks ago


Durango, Colorado, United States TBK Bank, SSB Full time
About TBK Bank, SSB

At TBK Bank, a proud member of the Triumph Financial portfolio, we are dedicated to fostering a collaborative and innovative environment. Our mission is to positively impact the lives of our customers and the communities we serve. We achieve this by delivering outstanding customer service and supporting the financial success of individuals and businesses alike.

Position Overview

Are you a detail-oriented professional with a strong commitment to customer satisfaction? As a Client Services Representative, you will be essential in ensuring accurate financial transactions while nurturing customer relationships. Your role will involve understanding customer needs, providing insightful guidance on banking products, and ensuring that every interaction leaves a lasting positive impression. If you are motivated to contribute to our branch's success and enhance customer loyalty, we welcome your application.

Key Responsibilities
  • Engage with new and existing customers to recommend tailored banking solutions.
  • Deliver exceptional service that consistently exceeds customer expectations.
  • Facilitate the opening of new accounts with precision and timeliness.
  • Assist customers with various banking requests, including Stop Payments and Debit Card Orders.
  • Proactively address customer inquiries and resolve issues efficiently.
  • Support the maintenance of positive customer relations and contribute to branch objectives.
  • Refer customers to specialized bank departments as needed.
  • Ensure the confidentiality of customer information and compliance with regulations.
  • Maintain accurate transaction records while processing customer requests.
  • Participate in community engagement and bank-sponsored initiatives.
Qualifications

The ideal candidate will possess a high school diploma or GED, be at least 18 years of age, and ideally have six to twelve months of experience in a banking or customer service role. Strong interpersonal skills and a background in sales or cross-selling are preferred.

Compensation and Benefits

Hourly Rate: $19.50

We offer a comprehensive benefits package, including Medical, Dental, Vision, Paid Time Off, 401k, and more.

Become a part of our mission to help individuals and businesses thrive.

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