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Patient Care Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Patient Care Coordinator to join our team at Adventist Health. In this role, you will be responsible for coordinating a variety of admitting and clerical duties to facilitate the efficient processing and scheduling of patients for the department.
Key Responsibilities- Greets and receives patients/visitors, and notifies necessary personnel of their arrival.
- Answers multiple phone lines and intercom, and communicates appropriately.
- Provides clerical support for departmental meetings, projects, and activities as needed.
- Completes and forwards all required information, charts, records, and documents as requested.
- Requests previous patient records from medical records as needed.
- Maintains department records, reports, and statistics.
- Orders and maintains an adequate inventory of all office supplies and equipment.
- Identifies current status of patient's insurance, as well as range of benefits.
- Identifies and collects co-payments and limits of services for all patients.
- Provides appropriate forms to billing and other departments.
- Assists with maintenance of hospital forms.
- Performs various confidential clerical duties, including data entry, obtaining patient's signature for needed documents and/or consents forms, filing, and answering phones.
- Helps schedule patient appointments.
- Obtains all necessary billing, insurance, and other demographic information.
- Informs patients of any preparations needed for examination, and reminds them of their preparations at time of appointment confirmation.
- Assists in scheduling appointments and making reservations for departmental needs, such as classes, programs, and in-services.
- Keeps waiting rooms neat, clean, and organized.
- Communicates with those waiting.
- Monitors panels for alarms and reports to appropriate department.
- Provides coverage and/or assistance when necessary to maintain quality standards of the department.
- Compiles information for reports, manuals, handouts, and meetings as needed.
- Provides clerical support for department meetings and departmental activities.
- Assists with research and provides administrative support to special projects.
- High School Education/GED or equivalent: Preferred
- Associate's/Technical Degree in business, healthcare, or computer science or equivalent combination of education/related experience: Preferred
Adventist Health is a faith-based, nonprofit, integrated health system serving more than 90 communities on the West Coast and Hawaii with over 400 sites of care, including 26 acute care facilities, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of 37,000 includes employees, physicians, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness, and hope.
