Senior Software Engineer

2 weeks ago

Marion, Kansas, United States Sprout Social Full time
About the Role

Sprout Social is seeking a Senior Software Engineer to become a vital member of our Customer Experience Engineering team.

Why Join Us?


Our Engineering team thrives on collaboration across various disciplines, including mobile, front-end, back-end, quality assurance, and site reliability engineering. This environment allows you to enhance your skills while tackling challenging problems alongside some of the brightest minds in the industry.


Here, you will experience the scale of a tech giant while working within smaller, supportive teams where your contributions can significantly impact both our organization and our clients.


Unlike many companies where changing roles or organizations is necessary to explore different technologies, at Sprout, our comprehensive product suite enables you to switch teams and broaden your expertise without leaving the company.


Your Responsibilities


As part of the Customer Experience Engineering team, you will develop tools that empower our clients to automate processes, enhancing their response times and enabling them to engage with their customers swiftly and effectively. This includes working on features like the Smart Inbox, Case Management functionalities, Customer Experiences, and external Integrations.


This sector of our business is rapidly expanding, and your technical acumen combined with an understanding of the human aspects of a growing enterprise will be essential in guiding us through this evolution.


You will partner with stakeholders to articulate the vision and steer the team through intricate product and technical roadmaps, ensuring successful outcomes.


Your role will also involve refining the processes, systems, and tools we utilize to deliver exceptional products, advocating for impactful ideas, and ensuring team accountability.


What We Are Looking For


We are in search of a highly skilled, innovative, and collaborative leader who is driven and curious, ready to help us deliver software that exceeds customer expectations.

If you are passionate about solving complex challenges, producing high-quality, scalable software solutions, and guiding your peers in a learning environment, we would be eager to connect with you.


Minimum Qualifications
  • 7+ years of experience in software development and support within a production setting.
  • 5+ years of proficiency in an object-oriented programming language such as Java, Python, C#, or C++.

Preferred Qualifications
  • 5+ years of experience in developing and maintaining high-throughput, scalable, distributed backend services.
  • 4+ years of experience working with large databases or data storage solutions.
  • Experience with Elasticsearch or OpenSearch in a distributed environment.
  • Familiarity with cloud computing platforms such as AWS or GCP.

Your Growth Path


Within the first month, you will:

  • Complete the New Hire training program alongside fellow new team members.
  • Familiarize yourself with the team's current mission, goals, and objectives, as well as upcoming product roadmaps.
  • Deploy and modify our production systems.
  • Engage with SQL and NoSQL data stores and NSQ messaging queues.
  • Collaborate with product managers, QA engineers, and other teams to deliver value to our users.
  • Receive regular feedback on your work through code reviews and pair programming.
  • Proactively monitor the health of our services to ensure a world-class experience for our customers.

Within three months, you will:

  • Break down tasks into manageable units for easier estimation.
  • Work with stakeholders to establish and prioritize quarterly team objectives.
  • Contribute to our Agile culture of continuous improvement through retrospectives and experimental thinking.
  • Build relationships with colleagues from other teams through guild meetings and chapter events.
  • Participate in technical design discussions to explore new feature concepts.
  • Collaborate with product managers, UX developers, and engineers to define MVPs for new features.
  • Act as the first line of defense against product outages and defects during support duties.
  • Maintain and scale systems that operate at internet scale.
  • Create engineering briefs, design documents, and coordinate dependencies while acting as the domain owner for your product area.

Within six months, you will:

  • Utilize monitoring and alerting tools to identify issues proactively.
  • Plan and manage large-scale distributed systems efficiently.
  • Demonstrate your engineering expertise by leading and participating in in-house presentations and workshops.
  • Lead technical design discussions to explore new feature ideas.
  • Identify technical debt and performance bottlenecks, devising plans for improvement and implementation.
  • Communicate effectively with other departments to ensure alignment and promote collaboration.
  • Develop a career growth plan with your manager and work towards achieving it.
  • Collaborate with the Infrastructure team to enhance your team's ability to deliver reliable and scalable services.

Within twelve months, you will:

  • Become the go-to expert for your team's systems within the organization.
  • Lead cross-organizational projects, showcasing your project management and leadership skills.
  • Proactively manage risks associated with project delivery and deadlines through transparent communication.
  • Facilitate technical architecture meetings.
  • Identify and address technical debt and performance issues, implementing solutions in production.
  • Mentor junior engineers, assisting them in their technical development.
  • Foster connections with colleagues from various teams through networking and community engagement.
  • Have opportunities to contribute to in-house technical presentations and workshops, sharing your expertise with a wider audience.

Surprise Us
Bring your unique ideas and skills to drive positive changes within your team that we haven't even imagined yet.


Our Benefits Program

We take pride in being recognized for our team, product, and culture.

Our benefits program includes:
  • Comprehensive insurance and benefits options tailored for individuals and families.
  • Progressive policies that promote work/life balance, including flexible paid time off and parental leave.
  • High-quality equipment to ensure you can perform at your best.
  • Wellness initiatives focused on the health and mental well-being of our team.
  • Ongoing education and development opportunities through our programs, employee-led diversity, equity, and inclusion initiatives, and mentorship for aspiring leaders.
  • A growing corporate social responsibility program driven by the passion and involvement of our team members.

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