Desktop Support Specialist
6 days ago
Job Summary
This position provides technical support to the Information Systems Department at Marion Health. The successful candidate will be responsible for system administration, hardware and software support/maintenance, hardware and software installation, asset tracking and reporting, technical consulting with users, security administration, data backups, and end-user training.
Minimum Job Requirements
An Associate's degree in an Information Technology related field from an appropriately accredited institution with at least one year of experience in a similar IT support role, or a High school diploma with at least three years of experience in a similar IT support role.
Preferred Job Requirements
CompTIA A+, Microsoft Specialist, MTA or MCSA, ITIL Foundation, Vendor specific technician certifications.
Key Responsibilities
- Familiarity with multiple vendor offerings of personal computers, printers, scanners, and other peripherals.
- Proven track record of employing solid troubleshooting skills to solve technology issues.
- Ability to communicate effectively and tactfully with associates, department managers, Hospital Administrators and business associates.
- Strong customer service orientation.
- Ability to work well under stress.
Working Conditions
Typical office environment with prolonged sitting and occasional standing and walking. Work may be subject to interruptions and occasional high stress levels. Works with highly confidential information which may be proprietary or protected health information. Requires ability to work extended hours, evenings, holidays, on-call rotations and/or weekends based on the needs of the department. Some travel could be necessary with occasional overnight stays.
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