Desktop Support Team Lead

3 weeks ago


Indianapolis, Indiana, United States Midwest Technology Parntership, LLC Full time

Job Title: Desktop Support Team Lead

Job Summary:

We are seeking an experienced Desktop Support Team Lead to join our team at Midwest Technology Partnerships, LLC. As a key member of our IT department, you will be responsible for leading a team of Desktop Support Technicians to provide technical support for desktops, laptops, and mobile devices in a corporate environment.

Key Responsibilities:

  • Lead a team of Desktop Support Technicians in a fast-paced environment
  • Manage day-to-day operations of the Desktop Support team, including assigning and prioritizing tasks, monitoring team performance, and coaching team members
  • Provide technical support for desktops, laptops, and mobile devices in a Windows environment
  • Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues
  • Install, configure, and maintain desktop hardware and software, including operating systems, applications, and peripheral devices
  • Manage and maintain relationships with vendors and service providers
  • Provide excellent customer service to all employees, ensuring timely resolution of issues
  • Ensure compliance with company policies and procedures, and maintain accurate documentation
  • Continuously identify opportunities for process improvements and drive initiatives to enhance team performance and customer satisfaction
  • Stay up-to-date with new technologies and industry trends

Requirements:

  • Bachelor's degree in computer science or information technology
  • 5+ years of experience in desktop support or a related field
  • 2+ years of experience in a team lead role
  • Strong knowledge of Windows and Mac operating systems and applications
  • Experience with hardware and software installation, configuration, and troubleshooting
  • Experience with network and infrastructure support
  • Excellent customer service and communication skills
  • Creates an enjoyable, professional experience with all team members
  • Strong problem-solving and analytical skills, including experience with troubleshooting and root cause analysis
  • Ability to work independently and as part of a team
  • Detail oriented and strong organizational skills
  • Certification in A+ and/or Network+ is a plus

About You:

We are looking for a motivated and experienced individual who is passionate about delivering exceptional customer service and technical support. If you have a strong background in desktop support and team leadership, we encourage you to apply for this exciting opportunity.



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