Desktop Support Specialist

3 days ago


Indianapolis, Indiana, United States Resource Logistics Full time
Job Title: Desktop Technician

Resource Logistics is seeking a skilled Desktop Technician to join our Field Service Operations team. As a key member of our team, you will provide high-quality support to our clients, ensuring timely and effective resolution of technical issues.

Key Responsibilities:
  • Provide exceptional customer service and technical expertise to clients
  • Manage a team of technicians across locations, ensuring seamless support and collaboration
  • Manage reporting, SLAs, and contract adherence, ensuring optimal performance and productivity
  • Develop and implement training programs to enhance team skills and knowledge
  • Ensure security compliance and inventory management across locations
Requirements:
  • 4-7 years of experience in service delivery and end-user hardware and software
  • Configuration troubleshooting and experience with various desktop systems, operating systems, and technical environments
  • Excellent customer service orientation, verbal communication skills, and analytical thinking
  • CompTIA A+ certification or equivalent
  • Ability to lift up to 30lbs and travel to remote sites or clusters
Desired Qualifications:
  • BS/BA in Computer Science, Information Systems, or equivalent combination of education
  • Experience with Windows Operating Systems, MS Office, VPN, local and network printing, notebooks, and mobile devices


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