Senior Desktop Support Specialist
3 weeks ago
American Structurepoint is a company that values excellence, respect, integrity, innovation, and social responsibility. We are looking for a skilled and experienced Desktop Support Technician to join our Information Technology team.
Responsibilities- Lead a team of Desktop Support Technicians in a fast-paced environment
- Manage day-to-day operations of the Desktop Support team, including assigning and prioritizing tasks, monitoring team performance, and coaching team members
- Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues
- Continuously identify opportunities for process improvements and drive initiatives to enhance team performance and customer satisfaction
- Provide technical support for desktops, laptops, and mobile devices in a Windows environment
- 5+ years of experience in desktop support or related field and 2+ years of experience in a team lead role
- Experience with network and infrastructure support
- Strong knowledge of Windows operating systems and applications
- Strong problem-solving and analytical skills, including experience with troubleshooting and root cause analysis
- Excellent customer service and communication skills
- Bachelor's degree in computer science or information technology
American Structurepoint is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.
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