Advanced Solutions Consultant- Indirect

4 weeks ago

Columbia, South Carolina, United States Lumen Inc Full time
About Lumen

Lumen is a leading provider of cloud and technology solutions. We connect the world by igniting business growth through people, data, and applications – quickly, securely, and effortlessly. Our culture is built from the people up, committed to teamwork, trust, and transparency. People power progress.

Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. As a change champion, you will be responsible for coaching, industry, and consultative sales experience. Providing consistent best practice reinforcement and mentoring sales professionals. This position involves shifting mindset, elevating skills, and ensuring teams are leveraging proper resources to feel supported and set-up for success.

The Role

The Platform Adoption Team has two areas of focus:

1. Create a foundation for outcome-based solutions by evangelizing and advocating Lumen's business impact and thought leadership to customers. They Identify what business outcomes can be realized and demonstrate how Lumen's platform can deliver those outcomes. The goal is to uncover and enable new opportunities for the Lumen account teams to pursue.

2. Coach the sales and customer success organization, through local enablement programs working with stakeholders to mentor the teams to increase knowledge and capability, supporting the transformation of the organization. To grow pipeline and increase the mix of solutions sold.

Main Responsibilities

Will support early-stage customer development. Working alongside the sales team positioning Lumen services directly, with the customer.

A virtual member of the team, accountable for technology outcome vision for customers. Works closely with the account teams to form part of the early opportunity pursuit function.

Requires knowledge and understanding of customer's business, industry, technology trends and competitors. To facilitate the pursuit strategy, identification, and development of opportunities for Sales and customer success reps.

Establishes business relationships at senior levels of a customer which facilitate the introduction of teams who can sell solutions that are aligned to customer outcomes.

Orchestrate and deliver content, information, and tools to prepare sellers to deliver on Lumen business goals including building client relationships, identifying client need, how Lumen's platform can meet client needs.

Support thought leadership e.g., EBC, CBR's market propositions. To generate new areas for the Lumen to up-sale and cross-sale.

It will be expected that they will chair and speak at events to evangelize Lumen in the customer and market.

Interface to the product organization, to capture customer input on areas of improvement that is needed to drive greater adoption of Lumen services.

Will continually evaluate and deploy new improved enablement methods and initiatives. Typically collaborates with Product, Marketing and Sales Operations to create content. Drive initiatives and track and measure performance.

Designs and leads Solutions Development/Unfreezing/Advisement Workshops.

The role engages with CS team to support 'unfreezing' initiatives driving maximum use of procured services.

Track and measure the results of enablement programs, and regularly report results to key business stakeholders

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