Intake Coordinator

Casa de Amparo is seeking a highly skilled and compassionate Intake Specialist to join our team. As an Intake Specialist, you will play a critical role in ensuring the smooth operation of our New Directions Transitional Housing Program.

The Intake Specialist will be responsible for processing referrals, facilitating intakes, and coordinating with program participants, community partners, and internal teams to ensure the successful placement of individuals in our transitional housing program.

• Coordinate and conduct comprehensive screening and intake interviews with potential participants to assess their needs and program eligibility.
• Assure a transitional housing census in New Directions per agency criteria.
• Assist with assigning new clients to Advocates.
• Assist in roommate matching and roommate mediation meetings.
• Work with the development team to identify marketing needs and implement marketing strategies to promote the transitional housing program.
• Present and market program to surrounding communities and community partners.
• Interface with Complex Managers to ensure smooth operations with program intakes.
• Review and approve intake applications based on program criteria.
• Work closely with apartment complexes, placement agencies, authorized representatives, county social workers, and community supports to coordinate intakes and gather necessary documentation/information.
• Assists Program Management with apartment acquisitions and as liaison between program participants and apartment complexes.
• Ensure new apartments are move-in ready and equipped with all necessary utilities, furnishings, and resources for participants.
• Assists with inventory management without waste and within program budget according to agency policies and procedures.
• Assists Program Management with required outcome monitoring.
• Assists with required agency and County database entry and reports.
• Assists Program Management with linkage to outside educational, financial, health, mental health, and employment resources.
• Initiates connections with outside educational, financial support, health, community and employment resources to facilitate delivery of services in partnership with program staff.
• Assists with apartment moves and cleaning of apartments as needed.
• Assures that volunteer resources are used effectively within the program.

• Must be able to be associated with Casa de Amparo through Community Care Licensing (CCL), which typically includes clearance by FBI, DOJ and CACI.
• Bachelor's degree in social work, psychology, human services, or related field required.
• Minimum of two years' experience in a public or private social services setting preferred.
• Experience in social services, Transitional Age Youth (TAY), or foster youth preferred.
• Strong understanding of TAY development, the effects of trauma, California Title 22 regulations and San Diego County private/public social service agencies.
• Well-organized, strong telephone and interpersonal communication and interviewing skills, detail and big picture oriented.
• Ability to comply with all employment requirements including, but not limited to drive agency vehicles with clear DMV report, reliable transportation with auto insurance.
• Must provide proof of immunization against influenza, pertussis, and measles.
• Must have the physical ability to participate in activities and perform related physical skills, including, but not limited to, crouching, lifting 50 pounds, crawling on hands and knees, and walking up and down stairs.
• CPR/1st Aid (including pediatric) certificate required.
• Must pass a pre-employment drug screen, health exam and TB test.
• Must be at least 21 years of age.

Casa de Amparo is a leading provider of social services and transitional housing programs for vulnerable populations. Our mission is to provide a safe and supportive environment for individuals and families to overcome adversity and achieve their full potential.

We are committed to creating a culture of compassion, respect, and inclusivity, and we seek like-minded individuals to join our team.