Customer Service Representative

2 weeks ago


Pflugerville, Texas, United States Living Spaces Full time
Job Summary

The Operations Specialist - Retail is a key role at Living Spaces, responsible for delivering exceptional guest experiences and ensuring seamless transactions. This position requires a strong focus on customer service, attention to detail, and ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Provide exceptional guest service, responding to inquiries and resolving issues in a timely and professional manner.
  • Partner with the Operations Supervisor to maintain a high level of guest satisfaction and ensure compliance with company standards.
  • Execute standard work expectations in the front end, fun room, prep kitchen, and beverage bar, ensuring efficient and effective operations.
  • Assist Store Manager in resolving guest escalations, returns, and discounts, providing a positive outcome for the guest.
  • Ensure accurate and efficient check-out/in processes, maintaining a high level of guest satisfaction.
  • Perform self-audit routines to ensure compliance with Asset Protection Audit standards.
  • Ability to work weekends and most holidays, as well as adapt to changing priorities and deadlines.
Requirements
  • High School Diploma or GED equivalent.
  • 1 year of retail experience in a direct customer interactive environment required.
  • 1-2 years of customer service experience, with a focus on high-volume environments.
  • Proficient experience in Microsoft Office programs.
Benefits
  • Medical, dental, and vision insurance.
  • 401(k) plan (full and part-time eligible).
  • Vacation and sick time.
  • Flex spending account.
  • Employee assistance program.

Living Spaces is an equal opportunity employer, committed to diversity and inclusion. We participate in E-Verify and require all newly-hired team members to undergo this electronic system to verify their identity and employment eligibility.



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