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Front Office Supervisor

2 months ago

Exton, Pennsylvania, United States Residence Inn Exton Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Office Supervisor to join our team at Residence Inn Exton. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless check-in and check-out experience, and maximizing room revenue and occupancy.

Key Responsibilities
  • Provide warm and welcoming service to all guests, ensuring their needs are met and exceeded.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Process guest payments, handle cash and credit transactions, and maintain accurate records.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Collaborate with the housekeeping and maintenance teams to ensure a smooth and efficient operation.
  • Monitor and maintain the front desk area, ensuring it is clean and organized at all times.
  • Participate in ongoing training and development to enhance your skills and knowledge.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a hotel or hospitality environment preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Flexibility to work a variety of shifts, including evenings and weekends.
  • Ability to lift up to 20 pounds and stand for long periods.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.