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Front Desk Representative

1 month ago

Exton, Pennsylvania, United States Residence Inn Exton Full time
Job Title: Front Desk Agent

Residence Inn Exton is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Provide warm and welcoming service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage front desk operations, including check-in, check-out, and room assignments, ensuring accuracy and efficiency.
  • Process payments, handle cash and credit transactions, and maintain a high level of cash handling and credit policies.
  • Stay up-to-date on hotel rates, packages, and promotions, and be able to communicate this information to guests.
  • Assist with guest services, including answering questions, making recommendations, and resolving issues.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless operations.
  • Perform administrative tasks, such as data entry, reporting, and filing.
Requirements:
  • High school diploma or equivalent required; college coursework in a related field is a plus.
  • Previous experience in a hotel or hospitality setting is preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Basic computer skills and knowledge of hotel software systems.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer:

Residence Inn Exton offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.