Digital Forensics Expert

4 days ago


Morristown, Tennessee, United States Cellebrite Full time
About Our Mission

Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors. Our mission is to enable our customers to protect and save lives, accelerate justice, and preserve privacy in communities worldwide.

What You'll Do

As a Tier 3 Analytics Support Expert, you will be responsible for troubleshooting and resolving complex technical issues. You will work closely with end customers, QA, R&D, and Product Management to provide expert tips, advice, and solutions. Your technical expertise will be essential in representing Cellebrite Support on digital forensic forums and continually pushing for product improvements.

Key Responsibilities
  • Provide expert technical support and guidance to customers
  • Troubleshoot complex technical issues and develop solutions
  • Represent Cellebrite Support on digital forensic forums
  • Collaborate with cross-functional teams to improve product features and functionality
  • Develop and maintain technical documentation and processes
Requirements
  • At least three years of experience in a digital forensics role
  • Strong background in cloud infrastructure, especially in AWS
  • Background in decoding and analytics software
  • Experience with Cellebrite Physical Analyzer and Pathfinder products
  • Strong background in databases and NoSQL databases (MongoDB and/or Elastic Search)
  • Strong background in IT infrastructure (DNS, Active Directory)
  • Strong background in networking
  • Hands-on technical expertise in operating systems, scripting, and coding
  • Strong analytical and problem-solving skills
  • Excellent written communication and verbal skills
Preferred Qualifications
  • Methodical, structured, and organized approach to work
  • Patient and eager to help customers
  • Strong desire to learn and develop personal expertise
  • Strong desire to help others develop expertise
  • Highly motivated with a take ownership attitude
What We Offer

Cellebrite is an equal opportunity/affirmative action employer. We offer a hybrid position in the Tyson's Corner VA or Morristown NJ area. We are committed to creating a diverse and inclusive work environment.



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