Customer Experience Manager

1 week ago


Vienna, Virginia, United States Stretch Zone - 1069 Full time

We are seeking a Customer Experience Manager to oversee the front desk duties and responsibilities at our 6 locations. This role will be responsible for ensuring timely agreement renewals, customer engagement, and retention across all locations.

The ideal candidate will have a friendly and easy-going personality, with competence in dealing with complaints and giving information, as well as a customer-oriented approach.

This position requires some sales experience and the ability to make outbound calls to current and prospective clients concerning payments, memberships, and new sales. The goal is to make guests and visitors feel comfortable and valued while on our premises.

Our company, Stretch Zone - 1069, is the world's leading source and educator for advanced practitioner-assisted stretching. We provide performance enhancement modalities for health practitioners, massage therapists, trainers, and athletes alike.

Job Highlights:

  • $50,000 + bonus opportunities monthly salary
  • 75% remote work from home options available
  • Bachelor's degree required
  • 1-3 years of customer service experience required

About the Role:

This Customer Experience Manager will lead and develop a dedicated team to achieve and exceed set objectives through effective leadership and strategic direction. They will ensure that SOPs, Work Instructions, policies, and processes are followed.



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