Customer Experience Ambassador

5 days ago


Vienna, Virginia, United States Marriott Full time
Job Summary

As a Guest Service Professional at Marriott, you will be the face of our hospitality brand. You will be responsible for delivering exceptional guest experiences that exceed expectations. With a focus on customer satisfaction, you will work closely with the front desk team to ensure seamless check-in and check-out processes. Your attention to detail and ability to multitask will make you an asset to our team.

Key Responsibilities

"* Provide personalized service to guests, responding promptly to their needs and requests
"* Collaborate with front desk staff to manage room assignments, key card programming, and other operational tasks
"* Process guest transactions, including payments and exchanges
"* Respond to guest inquiries and resolve any issues in a timely and professional manner
"* Maintain accurate records of guest interactions and follow up on outstanding requests
"* Work collaboratively with other departments to ensure seamless guest experience

Requirements

"* High school diploma or equivalent required; post-secondary education in hospitality or a related field preferred
"* 1+ year of customer service experience in a fast-paced environment; hotel industry experience a plus
"* Excellent communication and interpersonal skills; ability to work effectively with diverse groups
"* Strong problem-solving and analytical skills; ability to think critically and make sound decisions
"* Ability to lift up to 10 pounds and stand for extended periods; must be physically able to perform job duties
"* Salary: $40,000 - $60,000 per year (dependent on experience), plus benefits and opportunities for advancement

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