Customer Experience Representative

3 weeks ago


Vienna, Virginia, United States Agon Inc Full time
About Us

Agon Inc. is dedicated to providing employees with opportunities to excel in their careers and nurture their advancement in a professional, fast-paced working environment.

We strive to develop our team members' potential, shaping them into competitive, goal-oriented, and dedicated individuals.

Our mission is to deliver results of excellence and quality, driving business success through employee growth and satisfaction.

Job Description

As a Customer Experience Representative, you will be responsible for delivering exceptional customer service, resolving issues promptly, and maintaining accurate records of customer interactions.

The estimated salary for this role is $55,000 - $75,000 per year, based on industry standards and market conditions in our location.

Key Responsibilities
  • Respond to customer inquiries, provide product information, and resolve issues in a timely and professional manner.
  • Build and maintain strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.
  • Maintain accurate records of customer interactions, using Salesforce.com technology to track and analyze data.
Requirements
  • Demonstrate a strong commitment to customer satisfaction, empathy, and problem-solving skills.
  • Possess excellent communication and interpersonal skills, able to work collaboratively with internal teams and external partners.
  • Be adaptable and resilient, handling high-pressure situations and changing priorities with ease.
Benefits
  • A dynamic and supportive work environment that encourages learning and growth.
  • Ongoing training and development programs to enhance skills and expertise.
  • A competitive compensation package, including bonuses for top performers.
  • Opportunities for advancement and professional development within the company.


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