Customer Experience Representative
3 weeks ago
Agon Inc. is dedicated to providing employees with opportunities to excel in their careers and nurture their advancement in a professional, fast-paced working environment.
We strive to develop our team members' potential, shaping them into competitive, goal-oriented, and dedicated individuals.
Our mission is to deliver results of excellence and quality, driving business success through employee growth and satisfaction.
Job DescriptionAs a Customer Experience Representative, you will be responsible for delivering exceptional customer service, resolving issues promptly, and maintaining accurate records of customer interactions.
The estimated salary for this role is $55,000 - $75,000 per year, based on industry standards and market conditions in our location.
Key Responsibilities- Respond to customer inquiries, provide product information, and resolve issues in a timely and professional manner.
- Build and maintain strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.
- Maintain accurate records of customer interactions, using Salesforce.com technology to track and analyze data.
- Demonstrate a strong commitment to customer satisfaction, empathy, and problem-solving skills.
- Possess excellent communication and interpersonal skills, able to work collaboratively with internal teams and external partners.
- Be adaptable and resilient, handling high-pressure situations and changing priorities with ease.
- A dynamic and supportive work environment that encourages learning and growth.
- Ongoing training and development programs to enhance skills and expertise.
- A competitive compensation package, including bonuses for top performers.
- Opportunities for advancement and professional development within the company.
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