Front Desk Representative
4 weeks ago
A & R Hospitality Group is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and ensuring a seamless check-in and check-out experience.
About A & R Hospitality GroupA & R Hospitality Management operates 19 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. We partner with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.
Job SummaryThe primary role of the Front Desk Agent is to work at the front desk of the hotel and provide service to hotel guests and clients. This includes greeting and checking in arriving guests, checking out departing guests, and providing excellent customer service to all guests.
Key Responsibilities- Register all incoming guests and ensure all pertinent information is obtained
- Assist in other departments as needed
- Address and resolve guest complaints in a timely manner
- Block incoming reservations based on guest requests and room availability
- Block arriving reservations of all groups
- Maintain cleanliness of the back office and front desk area
- Anticipate guest needs in order to have superior guest service
- Maintain confidentiality and security of proprietary company information and guest information
A & R Hospitality Management offers a comprehensive benefits package, including:
- Paid vacation time
- Hotel discounts
- Paid Holidays
- Continuous training
- Medical/Dental/Vision Insurance
- Supplemental Insurance Available
- Free Teledoc for eligible employees
A & R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Front Desk Representative
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Selma, Alabama, United States MOBILE DAYS INNSUPER 8 Full timeA & R Hospitality Group is seeking a highly skilled Guest Service Representative to provide exceptional customer service and maintain a positive attitude.About A & R Hospitality Group:A & R Hospitality Management operates 19 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets.The company partners with...
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