Field Service Manager

2 weeks ago

Randolph, Wisconsin, United States Regal Rexnord Full time
Job Title: Field Service Manager

Regal Rexnord Corporation is a leading manufacturer of electric motors, electrical motion controls, power generation, and mechanical power transmission products and sub-systems. We serve customers worldwide in various end markets, including general industrial, consumer, commercial construction, food & beverage, and alternative energy.

Job Overview:

As a Field Service Manager, you will be responsible for leading our field service operations, ensuring safety, mastery, and efficiency. You will cultivate a culture of camaraderie and unparalleled client experiences, empowering our Field Service Technicians to surpass customer expectations and achieve our ambitious company objectives.

Key Responsibilities:
  • Empowerment & Team Growth:
    • Champion a culture of inspiration and support, elevating our service standards and fostering unity.
    • Lead talent acquisition, development, and performance elevation, shaping a future-ready team.
    • Engage in hands-on field mentorship, refining processes and enhancing customer rapport.
    • Strategically allocate resources to bolster safety and amplify productivity.
  • Elevating Customer Journeys:
    • Be the custodian of stellar customer service, setting new benchmarks in satisfaction.
    • Swiftly navigate customer concerns to resolutions, reinforcing trust and loyalty.
    • Mastermind the seamless functionality of our cutting-edge palletizing and conveying systems.
    • Foster robust communication channels between clients and our sales force.
    • Innovate service strategies to expedite solutions and uplift service agreements.
  • Safety & Compliance Advocacy:
    • Prioritize safety above all, instilling a zero-incident mindset through proactive training and adherence.
    • Craft and disseminate bespoke safety protocols, ensuring team-wide compliance.
  • Operational Mastery:
    • Oversee operational finances, optimizing service delivery for peak profitability.
    • Hit and exceed service metrics, from cost management to tool stewardship and rapid response.
  • Financial Stewardship:
    • Navigate the fiscal landscape of field services, from budget crafting to meticulous expense oversight.
    • Forecast service revenue with precision, contributing to our financial foresight.
  • Talent Cultivation & Performance Excellence:
    • Architect robust training frameworks, elevating skillsets and driving performance.
    • Conduct transformative coaching and appraisals, fostering professional growth.
  • Administrative Leadership:
    • Spearhead data-driven initiatives, propelling continuous departmental evolution.
    • Uphold the highest standards in documentation and operational compliance.
    • Actively participate in and promote our safety and environmental ethos.
  • On-Call Support & Versatile Engagement:
    • Provide pivotal support in our on-call rotation, ensuring emergency readiness.
    • Embrace diverse responsibilities, adapting to the evolving needs of our dynamic enterprise.
Desired Skills/Abilities:
  • Proven leadership prowess, with a zeal for nurturing teams and enriching customer experiences.
  • Robust technical acumen, ideally within electronics, technology, or diagnostics.
  • Exceptional communicative and interpersonal tact.
  • Agile, independent work style, thriving in a brisk, results-driven setting.
  • Microsoft Office proficiency, coupled with budgetary and forecasting savvy.
Education and Experience:
  • A bachelor's degree in a relevant engineering discipline or equivalent experience.
  • A rich tapestry of experience, with at least six years in the field, including two in a managerial capacity.
Travel Requirement:
  • Willingness to travel as needed, ensuring the seamless operation and development of our team.

Pay transparency: $68,800-$120,000

Please note that compensation is based on a variety of factors when extending an offer, including but not limited to, the role, responsibilities, candidate experience, education, qualifications, and business considerations.

Benefits:
  • Medical, Dental, Vision, and Prescription Drug Coverage
  • Spending accounts (HSA, Health Care FSA, and Dependent Care FSA)
  • Paid Time Off and Holidays
  • 401k Retirement Plan with Matching Employer Contributions
  • Life and Accidental Death & Dismemberment (AD&D) Insurance
  • Paid Leaves
  • Tuition Assistance

Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit, and control motion.

The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications.

The Company's automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales, and service facilities worldwide.

For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability, or protected veteran status or any other status or characteristic protected by law.

Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.

If you'd like to view a copy of the company's affirmative action plan or policy statement, please email Recruiting@RegalRexnord.com.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.

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