Customer Experience Specialist

3 weeks ago

Akron, Ohio, United States Best Buy Full time
Customer Experience Specialist Job Description

At Best Buy, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Specialist, you'll play a critical role in achieving this goal by providing personalized service, product knowledge, and solutions to meet our customers' current and future needs.

Key Responsibilities:

  • Provide warm and friendly greetings to customers, engaging them in a conversation to understand their needs and preferences.
  • Use acquired skills and knowledge to recommend products and services that meet customers' current and future needs.
  • Serve as a brand ambassador by bringing your love and passion for the Best Buy brand, customer service, and technology together in service of our customers.
  • Assist customers with their sales orders, returns, and exchanges.
  • Apply the appropriate knowledge and expertise through ongoing learning and self-development.
  • Utilize available tools to stay current on skills and promotional initiatives.
  • Help execute profitable growth through critical business drive times while supporting our customer obsession.
  • Maintain merchandising and ensure their department is clean and well-stocked.
  • Work in cooperation with their supervisor and associates in other departments.

Basic Qualifications:

  • Working and thriving in a fast-paced, team-oriented environment.
  • Working a flexible schedule that matches your availability (weekends, nights, holidays, etc.).

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