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Solar Solutions Customer Engagement Specialist

2 months ago

Texas, United States Virto Solar Full time

Virto Solar is at the forefront of innovation in the renewable energy sector, dedicated to transforming solar energy solutions through advanced software technology. Our commitment to sustainability and pioneering products has established us as leaders in the industry, fostering global progress towards a sustainable future.

We are looking for an enthusiastic and customer-oriented Solar Solutions Customer Engagement Specialist to become a vital part of our team. In this position, you will act as a crucial link between our clients and the product development team, ensuring that our software offerings align with the requirements of solar energy professionals. Your role will be essential in delivering outstanding customer service, collecting user insights, and facilitating product enhancements.

Key Responsibilities:

Customer Service:

  • Deliver exceptional support to clients through various channels, swiftly addressing their concerns and inquiries.
  • Guide customers through onboarding, training, and product utilization to maximize their experience with our software.
  • Diagnose technical issues and collaborate with the development team to rectify software-related challenges.

Product Knowledge:

  • Acquire an in-depth understanding of Virto Solar's software solutions and their relevance in the solar sector.
  • Keep abreast of the latest industry developments, competitor offerings, and market trends.

User Insights & Representation:

  • Collect and analyze user feedback to pinpoint recurring challenges, feature requests, and improvement opportunities.
  • Serve as the customer advocate in product development conversations, promoting enhancements that improve user satisfaction.

Documentation & Training:

  • Develop and update user guides, FAQs, and other support materials to assist customers in effectively utilizing our products.
  • Facilitate webinars, workshops, and training sessions for both new and existing clients.

Collaborative Efforts:

  • Work alongside the sales team to provide pre-sales assistance and product demonstrations.
  • Engage closely with the product development team to relay customer feedback and help prioritize new features and bug fixes.
  • Collaborate with the marketing team to create educational content and resources that showcase product advantages and features.

Qualifications:

  • Bachelor's degree in a relevant discipline such as Renewable Energy, Engineering, Business, or Information Technology.
  • Demonstrated experience in a customer support or product specialist capacity, ideally within the software or renewable energy sectors.
  • Proficiency (2 years) with CAD software (AutoCAD, Revit, SolidWorks, Inventor, SketchUp, etc.) or graphic design tools (Adobe products).
  • Strong technical skills and the ability to quickly grasp complex software solutions.
  • Excellent communication and interpersonal abilities, capable of conveying technical concepts to non-technical audiences.
  • Robust problem-solving skills and a customer-focused approach.
  • Familiarity with CRM systems, customer support applications, and project management tools.
  • Fluency in English (Spanish knowledge is an advantage).
  • A genuine passion for renewable energy and sustainability.

What We Offer:

  • Join a specialized company in the realm of software applications for the renewable energy sector.
  • Experience a scale-up environment with career growth opportunities that extend beyond traditional corporate boundaries.
  • Enjoy a positive work culture, a supportive team, and a healthy work/life balance.
  • Remote work flexibility.
  • A competitive salary based on a freelance contract.

Virto Solar is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.