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Healthcare Administrative Coordinator

2 months ago

Rockwall, Texas, United States Genesis Obstetrics & Gynecology Full time
Job Overview

We are seeking a dedicated individual who is passionate about providing exceptional care to patients and thrives in a collaborative environment. Our practice values each team member and is looking for someone committed to a long-term career with us.

Key Responsibilities
  • Patient Interaction: Greet patients warmly, address common inquiries, schedule appointments, and manage patient records and accounts.
  • Technology Proficiency: Familiarity with Athena EMR is advantageous, along with experience in patient portals, appointment reminders, and mobile applications for effective scheduling and communication.
  • Insurance Knowledge: Understanding of insurance verification processes, payer portals, and the ability to interpret insurance breakdowns is essential.
  • Communication Skills: Welcome patients and visitors, both in-person and via phone, while taking detailed messages as necessary.
  • Appointment Management: Optimize patient satisfaction and provider efficiency by managing appointment schedules effectively.
  • Documentation Assistance: Aid patients in completing insurance forms and maintaining accurate patient records.
  • Referral Coordination: Organize hospital admissions, referrals, and schedule necessary medical tests and lab work.
  • Patient Flow Management: Ensure timely patient appointments by notifying providers of arrivals and managing service delivery schedules.
  • Stress Reduction: Alleviate patient anxieties by providing reassurance and maintaining a calm reception area.
  • Record Keeping: Ensure the availability of treatment information by efficiently filing and retrieving patient records.
  • Financial Management: Maintain patient accounts by recording and updating personal and financial information, as well as managing billing and collections.
  • Emergency Response: Assist patients in distress by addressing emergencies and resolving issues promptly.
  • Mail and Communication: Collect, sort, and distribute mail and messages as needed.
  • Chart Preparation: Prepare patient charts and verify insurance information for all patients.
  • Confidentiality Assurance: Uphold patient rights by maintaining the confidentiality of medical, personal, and financial information.
  • Policy Adherence: Maintain operational standards by following established policies and procedures.
  • Office Navigation: Provide directions to new patients and visiting practitioners.
  • Team Collaboration: Contribute to team objectives by achieving related results as necessary.
  • Personal Attributes: Must be team-oriented, possess a pleasant demeanor, and demonstrate strong organizational skills.
  • Multitasking Ability: Capable of managing multiple tasks efficiently.
  • Computer Skills: Proficient in computer applications.
  • Integrity and Reliability: Must be honest, mature, dependable, and hardworking.
  • Respectful Interaction: Treat patients and colleagues with respect.
  • Bilingual Skills: Proficiency in multiple languages is a plus.
Company Overview

At Genesis Obstetrics & Gynecology, you will be part of an organization known for its exceptional leadership, innovation, and expertise. Our team members leverage their creativity and skills to develop new solutions, meet evolving demands, and deliver the most effective services in the industry. Your involvement and support will be vital in helping Genesis achieve its goals, and we hope you take pride in being a key contributor to our success.