Front Desk Representative

4 days ago


Oroville, California, United States Intellis Full time
Job Summary:

As a Front Desk Representative at Intellis, you will be the primary point of contact for our guests, providing exceptional customer service and ensuring a seamless experience throughout their stay. Your attention to detail and ability to multitask will be essential in managing room assignments, handling guest requests, and maintaining accurate records.

Key Responsibilities:
  • Register guests and assign rooms, taking into account special requests and preferences.
  • Process guest check-ins and check-outs, handling payments and resolving any issues that may arise.
  • Provide information and assistance to guests regarding hotel amenities, services, and local attractions.
  • Collaborate with the housekeeping department to ensure rooms are clean and ready for occupancy.
  • Manage safe deposit boxes and maintain accurate records of guest transactions.
  • Respond to guest inquiries and resolve any issues in a professional and courteous manner.
  • Participate in department meetings and contribute to the development of strategies to improve guest satisfaction.
Requirements:
  • High School diploma or equivalent required; higher education preferred.
  • Minimum 3 years of experience in a hotel front office or customer service role, with at least 1 year in a supervisory capacity.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.

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