Hotel Receptionist

Position Overview:

The Guest Services Representative serves as the primary point of contact for guests during their stay, ensuring a seamless experience from check-in to check-out. This role is essential in managing guest reservations, addressing inquiries, and fulfilling special requests to enhance guest satisfaction.

Key Responsibilities:

1. Welcome guests upon arrival and facilitate the registration process.
2. Assign rooms based on guest preferences and availability, accommodating special requests when feasible.
3. Verify payment methods and adhere to established credit policies.
4. Maintain accurate records of guest information and room assignments.
5. Collaborate with housekeeping to ensure timely updates on room status.
6. Assist in managing safe deposit box access for guests.
7. Utilize effective sales techniques to promote hotel services and room options.
8. Handle guest check-outs efficiently and process payments.
9. Maintain the front desk area in a clean and organized manner.
10. Stay informed about hotel activities and communicate relevant information to guests.

Qualifications:

Applicants should possess a high school diploma or equivalent, with a minimum of three years of experience in hotel front office operations, including at least one year in a supervisory capacity. Strong communication skills and a customer-oriented mindset are essential for success in this role.