Customer Experience Coordinator
7 days ago
We are seeking a highly motivated and experienced Customer Experience Coordinator to join our team at MERIDEN NEW BRITAIN BERLIN YOUNG MENS. As a key member of our team, you will be responsible for delivering exceptional customer experiences and promoting memberships, programs, and events.
Your primary responsibilities will include responding to member and guest needs, maintaining accurate and up-to-date records, and promoting memberships, programs, and events. You will also be required to provide excellent service to all members, guests, and program participants, and work effectively with diverse groups of people.
The estimated salary for this position is $50,000 - $60,000 per year, depending on experience. We offer a competitive benefits package, including health insurance, retirement plans, and paid time off. If you are passionate about delivering exceptional customer experiences and promoting memberships, programs, and events, we encourage you to apply
Key Responsibilities
- Respond to member and guest needs
- Maintain accurate and up-to-date records
- Promote memberships, programs, and events
- Provide excellent service to all members, guests, and program participants
Qualifications
- Bachelor's degree in a related field or equivalent experience
- Excellent communication and interpersonal skills
- Ability to work effectively with diverse groups of people
- Ability to work a flexible schedule that includes evening, weekend, and 'on call' assignments
YMCA Competencies
- Mission Advancement: Incorporates the Y's mission and values into the organization's vision and strategies.
- Collaboration: Advocates for and institutionalizes inclusion and diversity throughout the organization.
- Operational Effectiveness: Possesses penetrating insight and strong strategic and critical thinking skills.
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