Parking Operations Manager
3 weeks ago
PMC is seeking an experienced Parking Operations Manager to oversee the daily operations of our parking facilities. The ideal candidate will have a strong background in customer service and team management.
Key Responsibilities:
- Schedule staff according to business forecasts and productivity requirements.
- Oversee performance reviews, training, and development of all staff to achieve service quality standards.
- Manage all aspects of self-parking operations, including guest interaction and shift coverage.
- Maintain supplies and inventories on an as-needed basis or at a minimum monthly par.
- Motivate Attendant team members and establish a productive working environment at each location.
- Ensure guest satisfaction and respond to those guests who require follow-up.
- Analyze reports and communicate information to staff and appropriate locations.
- Respond quickly to guest requests or complaints in a friendly manner, taking appropriate action to resolve matters.
- Work closely with all client departments to ensure groups and special functions are handled smoothly.
- Coordinate training efforts and continually assess the progress of all staff in technical and service excellence skills.
- Correspond with clients in a consistent manner, reporting financial results and operational overview.
Requirements and Experience:
- Travel: 15-50% (to be determined)
- Proficiency with Microsoft Office (Outlook, PowerPoint, Word, and Excel)
- Minimum 1 year of management experience
- Bachelor's Degree or equivalent work experience
- Exceptional communication skills, both written and verbal
- Strong team-building skills and the ability to motivate others
- Team-player mindset and willingness to collaborate
- Willingness to take responsibility and act independently when necessary
- Valid in-state driver's license with a clean driving record. Ability to pass PMC's background check.
About Parking Management Company (PMC):
PMC is a rapidly growing player in the hospitality industry, specializing in valet parking services for 5-star hotels, resorts, hospitals, restaurants, and special events.
Our mission revolves around building robust client relationships through the highest standards of customer service.
EEO/ADA:
Parking Management Company is committed to ADA compliance and will make reasonable accommodations in line with the Americans with Disabilities Act of 1990.
PMC is an equal opportunity employer that values diversity in the workplace. We encourage candidates from all backgrounds to apply.
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