Department Coordinator Specialist
2 weeks ago
Job Overview:
DH Pace Company, Inc. is a leading distribution and construction service organization offering a comprehensive range of door and door-related products and commercial security solutions.
Estimated Salary Range: $45,000 - $60,000 per year
About the Role:
We are seeking a highly organized and detail-oriented Department Coordinator to join our team. In this role, you will be responsible for coordinating field employees, ensuring that our services meet or exceed customer satisfaction.
Key Responsibilities:
- Schedule technicians to customer job sites and collect, finalize, and submit job details for processing
- Maintain accurate schedules, ensuring technicians' tasks are up-to-date and open job tickets are correctly assigned
- Analyze department reports to guarantee departmental performance meets customer expectations and commitments
- Assist with billing paperwork and meet customer billing document requirements
- Create and maintain service tickets to ensure timely service delivery
- Collaborate with the estimating team to provide service quotes when required
- Offer technical/mechanical support to field technicians as needed
- Provide accurate work orders and picking lists to the warehouse for inventory management
Qualifications:
- Experience with Microsoft Office Suite is a plus but not necessary
- Background in the door industry is beneficial but not essential
- Previous experience in dispatch or high-volume administration roles is advantageous
- Excellent communication skills and a focus on customer service are crucial
- Strong time management skills, organization, and multitasking abilities are essential
- Ability to represent the company professionally
Benefits:
- Medical, dental, and vision options available immediately
- Paid time off plan: 13 days accrued annually in the first year; 16 days accrued in the second year
- Paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
- Floating holidays: Up to 2 floating holidays per year
- Competitive compensation, including annual performance evaluations
- 401k retirement plan, including an employer match
- Company-paid life insurance, short-term disability, and long-term disability
Successful completion of references, employment verifications, background check, and drug screen required prior to hire.
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