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Senior Customer Service Representative
2 months ago
**Job Summary**
We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Vector Security. As a key member of our inbound technical support center, you will provide advanced troubleshooting assistance for a variety of Fire and Intrusion technologies.
**Key Responsibilities:**
- Support inbound technical support inquiries from field technicians.
- Triage, qualify, prioritize, and document interactions into our ticket management system.
- Utilize company monitoring software, jurisdictional requirements, knowledge bases, and web resources to effectively problem solve items.
- Communicate effectively with external and internal partners.
- Obtain and maintain industry knowledge.
**What We Offer:**
- Competitive compensation and career advancement opportunities.
- A comprehensive Total Rewards package, including medical, dental, and vision coverage, company paid life and AD&D insurance, and 401k retirement savings plan.
- Paid time off for vacation, sick, and floating holidays, as well as tuition reimbursement.
**About Us:**
Vector Security is a leading provider of security solutions, recognized for our commitment to excellence and customer satisfaction. We are a team of passionate and innovative individuals who are dedicated to making a difference in the lives of our customers.
**Requirements:**
- Advanced communication skills and strong deductive reasoning.
- Ability to work independently and as part of a team.
- Technical knowledge and problem-solving skills.
- Planning and organizing skills, with a focus on delivering high-quality results.
**Preferred Qualifications:**
- High school diploma or equivalent.
- Previous experience in a customer service or technical support role.
**Equal Opportunity Employer:**
Vector Security is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.
