Shift Manager

2 weeks ago


Pullman, Washington, United States DND Groups, Inc. Full time
Job Title: Shift Manager

At DND Groups, Inc., we are seeking a motivated and experienced Shift Manager to join our team at our Dairy Queen location in Pullman, Washington.

Job Summary:

The Shift Manager will be responsible for assisting the General Manager and Assistant Manager in executing specific aspects of the restaurant operations during scheduled shifts. This includes building a strong relationship with crew members, fostering a positive environment for learning and teamwork, and modeling Dairy Queen and DND Group policies for the team.

Key Responsibilities:
  • Assist the General Manager and Assistant Manager with training and coaching of crew members to build a highly skilled and productive team.
  • Model Dairy Queen and DND Group policies for the team, encouraging a positive and inclusive work environment.
  • Exceed guest expectations by providing high-quality service, a clean environment, and a warm and friendly atmosphere.
  • Build relationships with customers, particularly regular or preferred patrons.
  • Handle routine customer complaints, taking prompt and appropriate action to resolve the problem and ensure each dissatisfied customer leaves happy.
  • Understand the importance of speed of service and resolving bottlenecks in workflow.
  • Ensure the restaurant is adequately organized and staffed through proper task assignments and break rotation during both peak and non-peak periods.
Requirements:
  • High School diploma or equivalent required.
  • Minimum 6+ months of high-volume quick service restaurant experience required.
  • The ability to move, perform, and respond quickly under pressure and for long periods of time is essential.
  • Ability to perform the functions of each crew position, including customer service, product preparation, cash accountability, drive-thru, and back-line food preparation.
  • Possesses the leadership qualities necessary to coach crew on restaurant policies, standards, and customer service.
  • Strong knowledge and application of safe food handling practices.
  • ServSafe certified or approved equivalent.
  • Strong hospitality and customer service skills.
  • Ability to work in and out of different temperature ranges, stand for long periods of time, work around possible allergens, and lift up to 50 pounds.
Benefits and Compensation:
  • Flexible schedule.
  • Paid training.
  • Employee discount.
  • Hourly Pay: $16.30 to $17.30 per hour.
  • Hours Available: 20 to 35 hours per week.

DND Groups, Inc. is an equal opportunity employer in every aspect of employment, including but not limited to selection, training, development, and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law.



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