Customer Service Representative

4 days ago

Coppell, Texas, United States Triumph Financial Full time
Job Description

Position Summary

The Client Experience Representative is responsible for delivering exceptional customer service to transportation factoring and payment platform clients. The ideal candidate will have experience in client service and demonstrate a commitment to client education, retention, and teamwork.

Essential Duties and Responsibilities

  • Provide primary phone, email, and chat support for company inbound queues.
  • Engage in meaningful conversations with clients to ensure every interaction is fast, friendly, and frictionless.
  • Ask appropriate questions and listen actively to identify areas for follow-up to better assist the client with their needs and resolve issues.
  • Provide first-contact resolution when troubleshooting inquiries.
  • Holistically review client accounts, pending invoices, and payments, A/R aging, and interaction history.
  • Assist clients in resolving holds, delays, rejections, and disputes, as well as other related transactions or statuses.
  • Train and support clients on how to use company web portals, processes, and other related systems according to best practices.
  • Introduce carriers to various options for payment methods, as well as other Triumph services and offerings.
  • Assist carriers through the new client onboarding process.
  • Accountable for achieving quality of service scores, schedule adherence, and call and/or ticket management.
  • Effectively communicate with team members, debtors, clients, and management.
  • Maintain confidentiality of client information.
  • Perform other duties as assigned.

Experience and Education

The successful candidate will possess high-volume customer service skills. Additionally, the ideal candidate should possess the following:

  • Higher education degree or equivalent customer service experience (1-2 years) in a high-volume, professional environment.
  • Knowledge of freight, transportation, and/or logistics industry is preferred.
  • Accounts payable experience a plus, but not required.
  • Bilingual (Spanish) a plus.

Skills and Abilities Required

  • Highly professional phone etiquette.
  • Demonstrates commitment to problem-solving and resolution.
  • Must be able to multi-task in a high-volume operation center.
  • Ability to perform under deadline pressure.
  • Ability to analyze issues independently.
  • Excellent verbal and written communication skills.
  • Ability to understand and follow written and verbal instructions and directions given by manager.

Work Environment

The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer keyboard and telephone.
  • Specific vision abilities are required by this job due to computer work.
  • Light to moderate lifting is required.
  • Regular, predictable attendance is required.
  • Add any travel or other physical requirements, as needed.

Triumph Financial, Inc. and its subsidiaries provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.

  • Customer Service Representative

    2 days ago

    Coppell, Texas, United States Havertys Full time

    Customer Service RepresentativeLocation: Coppell, TX, USAJob DescriptionFull-Time Opportunity: $16.50 an hourWe're seeking highly motivated individuals to join our Customer Service Team at Havertys, the most established Furniture Retailer in the industry. If you're passionate about delivering exceptional customer experiences and enjoy helping others meet...

  • Customer Service Representative

    4 days ago

    Coppell, Texas, United States Brinks Full time

    Job Title: Client Service Representative IIIAt Brinks, we're committed to delivering exceptional customer service. As a Client Service Representative III, you'll play a vital role in ensuring our customers receive the highest level of support.Key Responsibilities:Manage customer requests and inquiries efficiently, providing timely and effective...

  • Customer Service Representative

    2 weeks ago

    Coppell, Texas, United States GEODIS Group Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at GEODIS Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a prompt and professional manner.Key ResponsibilitiesRespond to...

  • Customer Service Representative

    2 weeks ago

    Coppell, Texas, United States GEODIS Group Full time

    Job SummaryThe Customer Service Representative is a key member of the GEODIS Group team, responsible for delivering exceptional customer experiences through prompt, courteous, and effective service.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional manner.Process customer orders and requests, ensuring accurate...

  • Customer Service Representative

    3 days ago

    Coppell, Texas, United States AQuity Solutions Full time

    Job Title: Customer Service RepresentativeAt AQuity Solutions, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to patients and their families, ensuring that their needs are met and their concerns are addressed in a timely...

  • Customer Service Representative

    2 weeks ago

    Coppell, Texas, United States D.H. Pace Company, Inc. Full time

    Job SummaryDH Pace Company, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Commercial Service team, you will be responsible for providing exceptional customer service, ensuring seamless communication with our customers, and supporting our service technicians in delivering top-notch service.Key...

  • Customer Service Representative

    6 days ago

    Coppell, Texas, United States American Automobile Association Full time

    {"title": "Customer Service Representative", "description": "Customer Service RepresentativeAuto Club Enterprises is seeking a Customer Service Representative to join our industry-leading insurance call center. As a Customer Service Representative, you will work directly with customers through inbound phone calls, listening and understanding customer issues,...

  • Customer Service Representative

    1 week ago

    Coppell, Texas, United States YKK AP America Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at YKK AP America. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our internal and external customers, responding to inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    1 week ago

    Coppell, Texas, United States YKK AP America Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at YKK AP America. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our internal and external customers, responding to inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    2 days ago

    Coppell, Texas, United States Vivid Seats Full time

    Job Title: Customer Service RepresentativeAt Vivid Seats, we're committed to delivering exceptional experiences for our fans and sellers. As a Customer Service Representative, you'll play a critical role in connecting our VIP customers to the events that excite them.Key Responsibilities:Maintain excellent customer experience with tone, empathy, confidence,...

  • Customer Service Representative

    2 weeks ago

    Coppell, Texas, United States YKK AP America Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at YKK AP America. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers, responding to inquiries, and resolving issues in a timely and professional...

  • Customer Service Representative

    4 days ago

    Coppell, Texas, United States Flagship Credit Acceptance LLC, NMLS Full time

    **Job Summary:**We are seeking an experienced Customer Service Representative to provide exceptional customer service to our valued auto loan customers. As a Customer Welcome Call Specialist, you will be responsible for communicating directly with customers via phone, email, or other media channels to handle all aspects of their auto loan account.**Key...

  • Customer Service Representative

    1 week ago

    Coppell, Texas, United States AQuity Solutions Full time

    Job Overview We are seeking a highly skilled Customer Service Representative to join our team at AQuity Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers. Responsibilities: * Respond to patient inquiries and resolve issues in a timely and professional manner *...

  • Customer Service Representative

    2 weeks ago

    Coppell, Texas, United States Flagship Credit Acceptance LLC, NMLS Full time

    **Job Summary:**We are seeking an experienced Customer Service Representative to provide exceptional customer service to our valued auto loan customers. The ideal candidate will be responsible for handling all aspects of the customer's auto loan account, including internal process support, account management, inquiries, loan administration, and problem...

  • Bilingual Customer Service Representative

    1 week ago

    Coppell, Texas, United States Triumph Financial Full time

    Customer Service Representative - BilingualTriumph Financial is seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring timely communication.Key...

  • Customer Service Representative

    2 weeks ago

    Coppell, Texas, United States Uline Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Uline. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for our clients.Key ResponsibilitiesGuide and process customer...

  • Customer Service Representative

    2 weeks ago

    Coppell, Texas, United States Flagship Credit Acceptance LLC, NMLS Full time

    **Job Summary:**We are seeking an experienced Customer Service Representative to provide exceptional customer service to our valued auto loan customers. As a Customer Welcome Call Specialist, you will be responsible for communicating directly with customers to handle all aspects of their auto loan account, including internal process support, account...

  • Customer Service Representative

    3 days ago

    Coppell, Texas, United States GEODIS Group Full time

    Job Summary:The Customer Service Representative is responsible for delivering exceptional customer experiences through prompt, courteous, and effective communication. This role involves responding to customer inquiries, processing orders, and resolving complaints in a professional manner.Key Responsibilities:Interact with customers via phone, email, or...

  • Customer Service Representative

    1 week ago

    Coppell, Texas, United States Triumph Financial Full time

    Job DescriptionAt Triumph Financial, we are seeking a highly skilled Client Experience Representative to join our team. As a key member of our operations center, you will play a critical role in delivering exceptional customer service to our clients.Key ResponsibilitiesProvide primary phone, email, and chat support for our clients, ensuring every interaction...

  • Customer Service Representative

    2 weeks ago

    Coppell, Texas, United States American Automobile Association Full time

    Job Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at the American Automobile Association. As a key member of our insurance call center, you will be responsible for providing exceptional service to our members, resolving their inquiries and issues in a timely and professional manner.Key...