Multilingual Client Solutions Specialist
3 weeks ago
We are seeking an experienced Bilingual Customer Service Representative to join our team at Diverse Lynx LLC. In this role, you will be responsible for providing customer support to clients in English and Spanish, resolving their issues efficiently, and ensuring that their needs are met. You will work closely with our team to achieve our goals and objectives, contributing to the growth and success of the organization.
Main Responsibilities:
- Respond to customer inquiries and resolve their issues in a timely and efficient manner.
- Maintain accurate records of customer interactions, including notes and follow-ups.
- Collaborate with colleagues to identify areas for improvement and implement changes to enhance the quality of customer service.
- Develop and maintain a deep understanding of client products and services, enabling you to offer personalized solutions and recommendations.
- Participate in training programs to enhance your skills and stay up-to-date with industry developments.
Essential Qualifications:
- High School Diploma or equivalent.
- 1-3 years' experience in a related field (Health Insurance, Affordable Care Act).
- Bilingual - Fluent in English and Spanish.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work flexible hours, including rotating shifts.
The estimated salary for this position is $60,000 - $75,000 per year.
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