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Customer Service Representative

1 month ago

Dallas, Texas, United States Zion Capital Full time

We are seeking a highly motivated and detail-oriented Bilingual Customer Service Representative to join our team at Zion Capital. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients in both English and Spanish.

The ideal candidate will have excellent communication skills, a strong understanding of customer service principles, and the ability to work in a fast-paced environment. If you are a team player with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide daily customer support via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to resolve customer complaints and concerns
  • Enter customer information into our database and maintain accurate records
  • Assist with sales management and coordination with other departments

Requirements:

  • 2+ years of customer service experience
  • Fluency in English and Spanish
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment