Customer Service Representative

1 month ago


Auburn, Alabama, United States U-Haul Full time
Customer Service Representative

Are you a people person with a passion for helping others? Do you thrive in a fast-paced environment where no two days are the same? U-Haul is seeking a friendly and motivated Customer Service Representative to join our team

Responsibilities:
  • Provide exceptional customer service to U-Haul customers, ensuring their needs are met and exceeded.
  • Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
  • Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
  • Clean and inspect equipment on the lot, maintaining a high level of quality and cleanliness.
  • Answer questions and educate customers on U-Haul products and services, promoting a positive and supportive experience.
  • Prepare rental invoices and accept equipment returned from rental, ensuring timely and accurate processing.
  • Install hitches and trailer wiring, ensuring safe and secure connections.
  • Fulfill propane and drive a forklift, requiring certification and training.
  • Participate in ongoing continuous education through U-Haul University, staying up-to-date on the latest products and services.
Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer, committed to creating a culture of health and wellness. We will not hire or re-hire individuals who use nicotine products in states where prohibited.



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