Customer Service Director

4 weeks ago


Auburn, Alabama, United States Regan Bruenger - State Farm Agent Full time
Customer Service Manager

Regan Bruenger State Farm is seeking a highly skilled Customer Service Manager to lead our team in delivering exceptional client experiences. As a key member of our agency, you will be responsible for overseeing the customer service team, developing and implementing policies and procedures, and handling escalated customer complaints.

Key Responsibilities:

  • Manage the customer service team and daily operations
  • Develop and implement customer service policies and procedures
  • Handle escalated customer complaints and issues
  • Train and mentor customer service representatives

Requirements:

  • 2+ years of experience in customer service
  • Strong leadership and organizational skills
  • Excellent communication and problem-solving abilities

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