Field Service Engineer
4 weeks ago
Job Summary:
We are seeking a highly skilled Field Service Engineer to join our team at Digirad. As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing molecular imaging equipment, including PET, PET/CT, CT, SPECT, and SPECT/CT systems.
Key Responsibilities:
- Install, maintain, and repair molecular imaging equipment at customer sites
- Provide superior customer service and support to ensure contract stability and continued success
- Effectively communicate with customers, team members, and management to provide customer, competitive, and sales lead information
- Provide real-time and follow-up customer support, accurate resolutions, and evaluate customer issues, diagnose problems, create repair strategies, and perform and verify repairs
- Manage, prioritize, and schedule all work to satisfy internal and external customer demands
- Perform system installations using technical abilities and independent judgment during evaluations, troubleshooting, repairs, testing, refurbishing, routine maintenance, and validation
- Log and complete reports detailing service calls, indicating call types (down vs routine), and on-site visits including services completed, recommended parts for next service visit, and modifications to improve or update current design
- Comply with all applicable regulatory guidelines in regards to ISO Certification and process and procedure protocols are followed according to company standards
Requirements:
- Associate Degree in electronics or engineering discipline, and/or military equivalent training
- 2+ years experience with molecular imaging equipment: PET, PET/CT, CT, SPECT, and SPECT/CT required
- Valid Drivers license
- Strong customer service and communication skills
- Proficient with Cloud IOS, Microsoft Word, Excel, and CRM
- Expert level experience with standard and metric tools
Working Conditions:
Work is performed at hospitals, clinics, and physician offices. Employee must be able to work in confined areas. Drive to and from facilities in all weather situations. Travel may be extensive. Schedule may be unpredictable.
Occupational Exposure:
Work environment may involve exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment.
Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, unpleasant odors, and loud noises.
Performance of job duties has a reasonably anticipated risk of occupational exposure to blood-borne pathogens or other infectious materials that require following extensive safety precautions and may include the use of protective equipment.
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